WHO IS ACCREDITED?

Private Organization Accreditation

CSS Healthcare Services provides Community based health services to the young, the elderly and to Individuals with Developmental Disability. Founded in 1997, we have the ability to offer a variety of quality community-based services to our clients, which has greatly contributed to our growth and success.
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VOLUNTEER TESTIMONIAL

Jane Bonk, Ph.D., LCSW

Volunteer Roles: Commissioner; Evaluator; Lead Evaluator; Peer Reviewer; Team Leader

Dr. Jane Bonk is a team leader, evaluator, and commissioner who has led over 25 site visits for COA.
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Purpose

Individuals and families who receive Disaster Recovery Case Management Services access and use resources and support that build on their strengths and meet their service needs.

Definition

Disaster Recovery Case Management services are designed to stabilize the living conditions of service recipients who are victims of disaster, the goal being to re-establish their pre-disaster status to the greatest extent possible. It involves fundamental case management practices such as planning, securing, coordinating, monitoring, and advocating for unified service goals with organizations and personnel working in close partnership with individuals and families served. Disaster Recovery Case Management services also include practices that are unique to service delivery in the aftermath of natural disasters, incidents of mass violence, and other major public emergencies. These services are delivered under difficult environmental conditions that typically result in loss of physical and technological infrastructure, disruption of operations, and other substantial communication, record keeping, coordination, and efficiency challenges. Distinct service delivery challenges are associated with the influx and simultaneous deployment of local, regional, state and federal assistance. Services may be delivered within, or separate from, a multi-service organization.

Update:

  • Revised Standard - 10/17/17
    A new note was added to highlight DRCM activities around mass violence.

Interpretation: Although primary or short-term disaster case management is focused on emergency relief such as food, clothing, shelter, and information and referral, organizations and programs should provide or coordinate service to address long-term recovery needs as well. 

Research Note: Recent studies show that incidents of mass violence and terrorism in the United States have been steadily increasing since 2007. Victims of these manmade disasters have been found to exhibit prolonged rates of recovery and distinct behavioral health needs. To address these issues, federal funding initiatives are incentivizing organizations to enhance their disaster case management services to better address the critical needs that arise as a result of mass violence victimization. Programs are addressing these needs through stronger relationships with primary healthcare providers, and by incorporating suicide prevention efforts, crisis response, and other behavioral health services into their standard case management plans. 

Research Note: Research on case management is, for the most part, focused on specific populations. Additionally, numerous models, approaches, and definitions of case management are present throughout the literature. Generally, case management programs provide assessment, recovery planning, referrals for services, monitoring, and advocacy. Research suggests that case management services may contribute to positive outcomes for older adults, persons with psychiatric disabilities, individuals with substance abuse conditions, and other populations. 

Note: Please see DRCM Reference List for a list of resources that informed the development of these standards.

Disaster Recovery Case Management Narrative

Self-Study Evidence
    • Provide an overview of the different programs being accredited under this section. The overview should describe:
      1. the program's approach to delivering services;
      2. eligibility criteria;
      3. any unique or special services provided to specific populations; and
      4. major funding streams.
    • If elements of the service (e.g., assessments) are provided by contract with outside programs or through participation in a formal, coordinated service delivery system, provide a list that identifies the providers and the service components for which they are responsible. Do not include services provided by referral.
    • Provide any other information you would like the peer review team to know about these programs.
    • A demographic profile of persons and families served by the programs being reviewed under this service section with percentages representing the following:
      1. racial and ethnic characteristics;
      2. gender/gender identity;
      3. age;
      4. major religious groups; and
      5. major language groups
    • As applicable, a list of groups or classes including, for each group or class:
      1. the type of activity/group;
      2. whether the activity/group is short-term or ongoing;
      3. how often the activity/group is offered;
      4. the average number of participants per session of the activity/group, in the last month; and
      5. the total number of participants in the activity/group, in the last month
    • A list of any programs that were opened, merged with other programs or services, or closed
    • A list or description of program outcomes and outputs being measured
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