Private Organization Accreditation

Lutheran Social Services of New England is a high-performing nonprofit organization. LSS is a powerful difference maker and go-to resource, driving ourselves to constantly anticipate futures that are different from the past. For 140 years, LSS has been caring for people in need in New England.


Advantage Credit Counseling Service

Mary Loftus, VP, Agency Service

Our agency is preparing for reaccreditation under the Eighth Edition Standards. The COA site is well organized and very easy to use. Our team of employees working on the reaccreditation process has found the tools index to be very helpful, particularly some of the templates.
read more>>


A stable, qualified, trained, and supported workforce contributes effectively and efficiently to the delivery of quality programming that promotes positive child and youth education and development.


COA’s Child and Youth Development Human Resources standards address practices that can help a program attract and retain a stable, qualified workforce that promotes positive outcomes for children and youth.  Since employees and volunteers perform the tasks that help to fulfill the program’s mission, it is incumbent upon the program to develop and implement the plans and programs necessary to attract, motivate, develop, reward, and retain the best people to meet program goals.  The standards also focus on preparing incoming personnel to fulfill their roles, and on providing them with ongoing opportunities for continued learning and professional development.  These training opportunities, along with developmental supervision, are essential to fostering a competent workforce.  Competence cannot be defined solely by supervision nor training, but instead is a dynamic combination of both elements, along with a variety of other factors including educational background, work and personal experience, and workload.  Viewing competency holistically allows programs to respond to the individual needs of employees by providing them with the appropriate combination of training and supervision.

Interpretation: Unless otherwise indicated, the term “personnel”  refers to both full-time and part-time employees, as well as volunteers who perform the same duties as personnel and have a regular, ongoing role at the program.   All other volunteers are not included in the term “personnel,” and are covered in CYD-HR 9, “Volunteers.”

In the context of early childhood education (CYD-ECE), the term “teaching staff” is used to refer to individuals who work directly with children in the classroom, including teachers and assistant teachers.  When standards refer to “personnel” or “personnel who work with children and youth,” this includes teaching staff.

Research Note: Literature emphasizes that a skilled, stable, educated, well-trained, and motivated workforce is key to providing the quality programming that can promote positive outcomes for children and youth.

Note: When another person, department, or entity is responsible for implementing some of the practices addressed in these standards, the program should be prepared to provide evidence that this is the case.

When Standards Interpretations include lists of examples, every example will not necessarily be relevant and appropriate for every program.  Rather, the examples are intended to provide guidance about factors and issues to consider when implementing the standard.

Note: Please see CYD-HR Reference List for a list of resources that informed the development of these standards.

Child and Youth Development Human Resources Narrative

Self-Study Evidence
    • Describe how your program manages its human resources:  Are human resources managed within the program itself?  If not, is there a separate HR department that is part of a larger organization,  agency, or entity?  
    • Describe any challenges that your program may have faced with regard to recruiting and/or retaining qualified staff.  Include a discussion of any solutions your program has implemented that have proven effective.
    • Describe the structure of your program’s training and professional development program.  Include a discussion of your program’s process for regularly assessing the training needs of staff and revising the training program as appropriate.
    • Describe your program’s system of supervision.
    • Provide any additional information that would increase the Endorsers’ understanding of how your program operates relative to these standards.
Copyright © 2017 Council on Accreditation. All Rights Reserved.  Privacy Policy and Terms of Use