Private Organization Accreditation

Southeastern Regional Mental Health, Developmental Disabilities and Substance Abuse Services is a Local Management Entity, covering the geographic areas of Bladen, Columbus, Robeson, and Scotland counties. SER ensures continuity of care to consumers through access to a quality of care system available 24/7/365 days a year through management of our network provider services.


Nuevo Amanecer Latino Children's Services

Galo A. Rodriguez, M.P.H., President & CEO

Since Nuevo Amanecer Latino Children’s Services pursued its COA accreditation on October 14, 2004, this corporation has sustained a continuous quality improvement process by not looking whom to blame among the involved parties but improving what we have already done well… because good enough is not good enough.
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A stable, qualified, trained, and supported workforce contributes effectively and efficiently to the delivery of quality programming that promotes positive child and youth education and development.


COA’s Child and Youth Development Human Resources standards address practices that can help a program attract and retain a stable, qualified workforce that promotes positive outcomes for children and youth.  Since employees and volunteers perform the tasks that help to fulfill a program’s mission, it is incumbent upon a program to develop and implement the plans and programs necessary to attract, motivate, develop, reward, and retain the best people to meet program goals.  The standards also focus on preparing incoming personnel to fulfill their roles, and on providing them with ongoing opportunities for continued learning and professional development.  These training opportunities, along with developmental supervision, are essential to fostering a competent workforce.  Competence cannot be defined solely by supervision or training, but instead is a dynamic combination of both elements, along with a variety of other factors including educational background, work and personal experience, and workload.  Viewing competency holistically allows programs to respond to the individual needs of employees by providing them with the appropriate combination of training and supervision.  It is also important to note that when a program has a distinct area of focus, personnel should ideally have training or experience related to the subject matter in question.  For example, if an out-of-school time program is specifically focused on arts education, having training or experience in the arts area of focus will contribute to an individual’s ability to perform his or her job.

Interpretation: Unless otherwise indicated, the term “personnel”  refers to both full-time and part-time employees, as well as volunteers who perform the same duties as personnel and have a regular, ongoing role at the program.  All other volunteers are not included in the term “personnel,” and are covered in CYD-HR 10, “Volunteers.”

In the context of early childhood education (CYD-ECE), the term “teaching staff” is used to refer to individuals who work directly with children in the classroom, including teachers and assistant teachers.  When standards refer to “personnel” or “personnel who work with children and youth,” this includes teaching staff.

Research Note: Literature emphasizes that a skilled, stable, educated, well-trained, and motivated workforce is key to providing the quality programming that can promote positive outcomes for children and youth.

Note: When another person, department, or entity is responsible for implementing some of the practices addressed in these standards, the program should be prepared to provide evidence that this is the case.

Note: Please see the CYD-HR Reference List for a list of resources that informed the development of these standards.

Child and Youth Development Human Resources Narrative

Self-Study Evidence
    • Describe how your program manages its human resources:  Are human resources managed within the program itself?  If not, is there a separate HR department that is part of a larger organization, agency, or entity?
    • Describe any challenges that your program may have faced with regard to recruiting and/or retaining qualified staff.  Include a discussion of any solutions your program has implemented that have proven effective.
    • Describe the structure of your program’s training and professional development program.  Include a discussion of your program’s process for regularly assessing the training needs of staff and revising the training program as appropriate.
    • Describe your program’s system of supervision.
    • Provide any additional information that would increase the Endorsers’ understanding of how your program operates relative to these standards.
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