WHO IS ACCREDITED?

Private Organization Accreditation

Germaine Lawrence is a residential treatment center for girls ages 12-18 with complex behavioral, psychological and learning challenges.   Girls live at our programs while receiving special education, individual, family and group therapy; psychiatric and primary medical care; and a wide variety of therapeutic activities and interventions.
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ORGANIZATION TESTIMONIAL

Family Services of the North Shore

Kathleen Whyte, Manager of Human Resources / Accreditation Coordinator

Family Services of the North Shore is about to enter our third accreditation cycle with COA. Accreditation has provided us with a framework that enables us to demonstrate accountability to our clients, our funders and our donors. There is no question that the accreditation process and COA have benefited our agency.
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Purpose

Sound administration and management increase program quality and sustainability; promote financial accountability and viability; support transparency and openness; and reduce risk, loss, and liability exposure.

CYD-AM 2: Program Guidance and Oversight

Appropriate leadership, guidance, and oversight support effective program operations.

Rating Indicators
1
The program’s practices fully meet the standard, as indicated by full implementation of the practices outlined in the Practice Standards.
2
Practices are basically sound but there is room for improvement, as noted in the ratings for the Practice Standards.
3
Practice requires significant improvement, as noted in the ratings for the Practice Standards.
4
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the Practice Standards.

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    • Job description of the Program Administrator and/or Director
    • A description of the responsibilities of the person/entity responsible for oversight 
    • Contact information for person (or members of entity) responsible for oversight 
    • A description of the responsibilities of the advisory group
    • List of advisory group members, with brief bios and contact information
    • Resume of the Program Administrator and/or Director
    • Documentation of collaboration with the person/entity responsible for oversight, if applicable
    • Advisory group meeting schedule, agendas, and/or minutes 
    • Protocols regarding advisory group member recruitment and selection
    • Interview:
      1. Program Administrator and/or Director
      2. Person (or representative of entity) responsible for oversight, if applicable
      3. Member(s) of advisory group
      4. Program Personnel

  • CYD-AM 2.01

    The program is guided by a leader who provides the direction, structure, and inspiration needed to maintain a positive culture and support effective program operations. 

    Interpretation: While job titles may vary, this type of direction, structure, and inspiration will typically be provided by the Program Administrator or Director. 
     

    Note: See CYD-HR 6.08 and 8.09 for more information regarding the importance of empowering personnel at all levels to grow their leadership abilities.


  • CYD-AM 2.02

    Program personnel work with, and provide reports or updates to, the person or entity responsible for providing oversight. 
     

    Interpretation:  Different types of programs will report to different authorities.  For example, while some programs may report to a governing body, others may be responsible to another type of review board (e.g., a military review board, school board, or school management committee), or to an individual (e.g., a principal or superintendent).  

    The person or entity providing oversight may have a variety of responsibilities, such as reviewing the development and implementation of the long-term plan; assessing program quality and fidelity to the program’s model; reviewing risk identification and management processes; providing financial oversight; anticipating the need for and developing resources; enhancing and promoting community-program relationships; appointing, collaborating with, and evaluating the program administrator or director; and developing and adopting policy.  The program should be prepared to explain how the person or entity responsible for providing oversight and guidance supports the achievement of the program’s mission and goals. 

    NA The program is a privately-held and owner-operated for-profit, and is not responsible to another person or entity. 


  • CYD-AM 2.03

    The program receives guidance from an advisory group that:

    1. includes relevant stakeholders, such as children and youth, parents, and school or community representatives;
    2. receives support and information from the program; and
    3. provides input about community needs, desired outcomes, programming, and the community’s perception of the program.

    Interpretation: Different types of programs will receive guidance from different types of groups.  For example, while one program might convene a parent advisory group that is specific to the program, another program might receive guidance from a standing group affilliated with a larger entity, such as the advisory committee of a community school, the school Parent Teacher Association (PTA), or the governing body of the organization running the program. 
     
    As noted in CYD-AM 3, the advisory group will typically play a role in the development of the program’s logic model (or equivalent framework) and long term plan.  In order for the group to function well there should be clear and transparent protocols regarding member recruitment and selection, and the program should: (1) establish guidelines regarding how frequently and at what times the group should meet (e.g., three times annually, including before developing goals for the upcoming year); (2) actively consider and respond to the group’s input, feedback, and recommendations; and (3) have reasonable expectations about what the group can accomplish within the parameters of its mission and available resources.

    Note: Programs are also expected to involve and collaborate with stakeholders in a variety of additional ways, as referenced throughout the Child and Youth Development (CYD) Standards.  For example, expectations regarding stakeholder involvement in program planning and continuous quality improvement are covered in CYD-AM 3 and 11, and additional standards addressing the involvement and input of children and youth, families, and communities are included in CYD-OST and CYD-ECE.

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