WHO IS ACCREDITED?

Private Organization Accreditation

Lutheran Social Services of New England is a high-performing nonprofit organization. LSS is a powerful difference maker and go-to resource, driving ourselves to constantly anticipate futures that are different from the past. For 140 years, LSS has been caring for people in need in New England.
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ORGANIZATION TESTIMONIAL

Nuevo Amanecer Latino Children's Services

Galo A. Rodriguez, M.P.H., President & CEO

Since Nuevo Amanecer Latino Children’s Services pursued its COA accreditation on October 14, 2004, this corporation has sustained a continuous quality improvement process by not looking whom to blame among the involved parties but improving what we have already done well… because good enough is not good enough.
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Purpose

Individuals and families who participate in Counseling, Support, and Education Services identify and build on strengths, develop skills to manage situational change, access appropriate community support and resources, and improve functioning in daily activities at home, at work, and in the community.

Definition

Counseling, Support, and Education Services are community-based, prevention-focused programs and activities to help families and individuals of all ages cope with the stresses of daily living. Services emphasize personal growth, development, and situational change. Services may include: 

Counseling and Support Services offer guidance, coaching, and support to help individuals and families achieve personal growth and manage situational change. 

Education and Support Groups provide educational, supportive, and preventive services in a group setting to improve emotional well-being, and promote self-sufficiency, personal growth, development, skill-building, resilience, and wellness. 

Information and Referral Services connect individuals and families to appropriate resources.

Counseling, Support, and Education Services (CSE) also includes Peer Support, non-clinical services delivered by individuals with lived experience. Services are designed to assist individuals in achieving their life and/or recovery goals through one-on-one relationships; peer recovery groups; family and youth support programs; and community building activities.

Interpretation: Counseling, Support, and Education services can be offered in a variety of settings within the community, including schools. As communication technology continues to evolve, organizations are increasingly utilizing electronic interventions to deliver services. Technologies include videoconferencing, online chat platforms, texting, and mobile applications. 

Note: Organizations providing Counseling and Support Services will complete CSE 1, 2, 3, 4, 8 and 9.

Organizations providing Education and Support Groups will complete CSE 1, 2, 3, 5, and 8.

Organizations providing Information and Referral Services will complete CSE 1, 2, 3, 6, and 8.

Organizations providing Peer Support will also complete CSE 7 in addition to other applicable standards. 


Note: Counseling, Support, and Education Services (CSE) accommodate an array of service modalities designed to provide support, information, or counseling to individuals, families, and groups in the community, including information and referral programs, one-time community-based educational programming, support groups, or on-going in-home or in-community support. 

Examples of services that are reviewed under CSE include, but are not limited to:

  • life skills education programs;
  • peer support programs;
  • family life education programs; 
  • mental health and/or drug and alcohol education; 
  • health promotion and wellness activities;
  • family and/or intimate partner violence interventions; and
  • anger management programs. 

Note: Counseling, Support, and Education Services (CSE) is assigned to organizations providing counseling programs that offer guidance, coaching, community support, and skills building to individuals, families, and groups. Services are provided by non-clinical staff, and while there is a screening and intake process, assessments and service plans are not required. Organizations that provide this service most likely will not be receiving third party reimbursement for their services.

Counseling programs reviewed under CSE are distinct from clinical counseling programs reviewed under Services for Mental Health and/or Substance Use Disorders (MHSU), which focus on treatment for diagnosable conditions. In clinical counseling programs, therapeutic evidence-based interventions are provided by appropriately trained and licensed/credentialed personnel. 


Note: Counseling, Support, and Education (CSE) is also distinct from services reviewed under  Child and Family Development and Support Services (CFD), which focus on child and family development, family functioning, and parent education. Due to the nature of the services provided under CFD, assessments and service plans are required. 

Note: The Counseling, Support, and Education Services (CSE) standards were revised in May 2015 to reflect current best practice. For more information, please see the CSE Standards Updates Summary - Private, Public, Canadian

Note: Please see CSE Reference List and Suicide Prevention Reference List for a list of resources that informed the development of these standards.

Counseling, Support, and Education Services Narrative

Self-Study Evidence
    • Provide an overview of the different programs being accredited under this section. The overview should describe:
      1. the program's approach to delivering services;
      2. eligibility criteria;
      3. any unique or special services provided to specific populations; and
      4. major funding streams.
    • If elements of the service (e.g., assessments) are provided by contract with outside programs or through participation in a formal, coordinated service delivery system, provide a list that identifies the providers and the service components for which they are responsible. Do not include services provided by referral.
    • Provide any other information you would like the peer review team to know about these programs.
    • A demographic profile of persons and families served by the programs being reviewed under this service section with percentages representing the following:
      1. racial and ethnic characteristics;
      2. gender/gender identity;
      3. age;
      4. major religious groups, as appropriate; and
      5. major language groups
    • As applicable, a list of groups or classes including, for each group or class:
      1. the type of activity/group;
      2. whether the activity/group is short-term or ongoing;
      3. how often the activity/group is offered;
      4. the average number of participants per session of the activity/group, in the last month; and
      5. the total number of participants in the activity/group, in the last month
    • A list of any programs that were opened, merged with other programs or services, or closed
    • A list or description of program outcomes and outputs being measured
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