Private Organization Accreditation

Catholic Charities alleviates human suffering and improves the quality of life of 100,000 people annually, regardless of religious background. A staff of 600 provides support and services related to housing, food, mental health, children's services, addiction treatment, and domestic violence services.


Children's Foundation of Mid America

James W. Thurman, President/CEO

Children’s Foundation of Mid America has been accredited through COA since 1983. The process of accreditation ensures that we meet or exceed the highest standards in the industry.
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CRR 96.41: Procedures for responding to complaints and improving service delivery

Procedures for Responding to Complaints and Improving Service Delivery

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
  • Complaint policies and procedures 96.41 (a), 96.41 (b), 96.41 (c), 96.41 (d), 96.41 (e), 96.41 (f), 96.41 (g)
  • A narrative describing how the agency/ person ensures its employees do not discourage complaints or retaliate against complainants 96.41 (e)
  • Quality improvement program/system description 96.41 (h)
  • Complaint Records 96.41 (b), 96.41 (c), 96.41 (d), 96.41 (e), 96.41 (f), 96.41 (g)
  • Quality improvement documents (e.g., meeting minutes, aggregate data and reports) 96.41 (h)
  • Interview:
    1. Employee 96.41 (a), 96.41 (b), 96.41 (e)
    2. Clients 96.41 (a), 96.41 (b), 96.41 (e)
    3. Former clients 96.41 (e)
    4. CEO 96.41 (c)
    5. Supervisors 96.41 (c)
    6. Employee(s) responsible for complaints 96.41 (d)
    7. Employee(s) responsible for overseeing quality improvement 96.41 (h)
  • Review case records or other documentation verifying client receipt of complaint procedures 96.41 (a)
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