WHO IS ACCREDITED?

Private Organization Accreditation

Children's Home Society of Florida delivers a unique spectrum of social services designed to protect children at risk of abuse, neglect or abandonment; to strengthen and stabilize families; to help young people break the cycle of abuse and neglect; and to find safe, loving homes for children.
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ORGANIZATION TESTIMONIAL

ClearPoint Credit Counseling Solutions

Tim Spearin, Vice President, Quality Assurance

ClearPoint Credit Counseling Solutions has been accredited by the Council on Accreditation (COA) since 1996.  Reaccreditation attests that a member organization continues to meet the highest national operating standards as set by the COA.  It also provides assurance that ClearPoint Credit Counseling Solutions is performing services which the community needs, conducting its operations and funds successfully.
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CRR 96.41: Procedures for responding to complaints and improving service delivery

Procedures for Responding to Complaints and Improving Service Delivery

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
  • Complaint policies and procedures 96.41 (a), 96.41 (b), 96.41 (c), 96.41 (d), 96.41 (e), 96.41 (f), 96.41 (g)
  • A narrative describing how the agency/ person ensures its employees do not discourage complaints or retaliate against complainants 96.41 (e)
  • Quality improvement program/system description 96.41 (h)
  • Complaint Records 96.41 (b), 96.41 (c), 96.41 (d), 96.41 (e), 96.41 (f), 96.41 (g)
  • Quality improvement documents (e.g., meeting minutes, aggregate data and reports) 96.41 (h)
  • Interview:
    1. Employee 96.41 (a), 96.41 (b), 96.41 (e)
    2. Clients 96.41 (a), 96.41 (b), 96.41 (e)
    3. Former clients 96.41 (e)
    4. CEO 96.41 (c)
    5. Supervisors 96.41 (c)
    6. Employee(s) responsible for complaints 96.41 (d)
    7. Employee(s) responsible for overseeing quality improvement 96.41 (h)
  • Review case records or other documentation verifying client receipt of complaint procedures 96.41 (a)
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