WHO IS ACCREDITED?

Private Organization Accreditation

Northside Psychological Services is a combination of both private practice and community mental health provider. We provide services to children and adults (EAP, private insurance, private pay, etc.) in our private practice setting. In our Community Care Program, we provide services to children and adolescents in their homes.
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VOLUNTEER TESTIMONIAL

Bonnie Bagley

Volunteer Roles: Evaluator; Lead Evaluator; Peer Reviewer; Team Leader

I have found that being a COA Volunteer builds my professional skills and experience in ways that more traditional workshops do not. The opportunity to learn about best practices through the COA standards and then see how agencies implement them is truly a growth experience.
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Purpose

Crisis Response and Information Services operate as part of the community’s crisis response system to provide immediate, dependable responses and reliable information to promote safety and stability for the individual in crisis.

CRI 1: Access to Services

The organization minimizes barriers to the initiation of needed services by using a variety of culturally, geographically, and age appropriate outreach strategies to inform the community about the type of services it provides and how to access them.

Rating Indicators
1
All elements or requirements outlined in the standard are evident in practice, as indicated by full implementation of the practices outlined in the Practice standards.
2
Practices are basically sound but there is room for improvement, as noted in the ratings for the Practice standards; e.g.,
  • Minor inconsistencies and not yet fully developed practices are noted, however, these do not significantly impact service quality; or
  • Procedures need strengthening; or
  • With few exceptions procedures are understood by staff and are being used; or
  • For the most part, established timeframes are met; or
  • Proper documentation is the norm and any issues with individual staff members are being addressed through performance evaluations (HR 6.02) and training (TS 2.03); or
  • Active client participation occurs to a considerable extent.
3
Practice requires significant improvement, as noted in the ratings for the Practice standards. Service quality or program functioning may be compromised; e.g.,
  • Procedures and/or case record documentation need significant strengthening; or
  • Procedures are not well-understood or used appropriately; or
  • Timeframes are often missed; or
  • A number of client records are missing important information  or
  • Client participation is inconsistent; or
  • One of the Fundamental Practice Standards received a rating of 3 or 4.
4
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the Practice standards; e.g.,
  • No written procedures, or procedures are clearly inadequate or not being used; or
  • Documentation is routinely incomplete and/or missing; or  
  • Two or more Fundamental Practice Standards received a rating of 3 or 4.

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
No Self-Study Evidence
    • Outreach strategies and informational material
    • Interview:
      1. Program director
      2. Relevant personnel
    • Review case records

  • CRI 1.01

    An ongoing public information campaign provides the community with information about available services, hours of operation, contact information, and how to use the organization’s services.

    Interpretation: The public information campaign can include such activities as posters, published brochures, public service announcements, listings in local telephone directories, and outreach to other providers. Strategies should include attention to geographic location, language of choice, age, sexual orientation, developmental level, and the person’s religious, racial, ethnic, and cultural background.


  • CRI 1.02

    The organization informs the community when services have a particular focus, such as mental health or rape crisis intervention.

    NA The service does not have a particular focus.

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