Private Organization Accreditation

Northside Psychological Services is a combination of both private practice and community mental health provider. We provide services to children and adults (EAP, private insurance, private pay, etc.) in our private practice setting. In our Community Care Program, we provide services to children and adolescents in their homes.


Domestic Violence Intervention Services, Inc.

Donna Mathews, Associate Director

Becoming accredited and maintaining our accreditation through COA has helped us increase our professionalism and thereby provide better services to domestic violence, sexual assault, stalking, and dating violence survivors.
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Child Protective Services protect children from abuse and neglect and increase child well-being and family stability.

CPS 2: Community Partnership

A comprehensive, community-based approach to child protection meets the needs of children and families and reduces child maltreatment.

Rating Indicators
All elements or requirements outlined in the standard are evident in practice, as indicated by full implementation of the practices outlined in the Practice standards.
Practices are basically sound but there is room for improvement, as noted in the ratings for the Practice standards; e.g.,
  • Minor inconsistencies and not yet fully developed practices are noted, however, these do not significantly impact service quality; or
  • Procedures need strengthening; or
  • With few exceptions procedures are understood by staff and are being used; or
  • For the most part, established timeframes are met; or
  • Proper documentation is the norm and any issues with individual staff members are being addressed through performance evaluations (HR 6.02) and training (TS 2.03); or
  • Active client participation occurs to a considerable extent.
Practice requires significant improvement, as noted in the ratings for the Practice standards. Service quality or program functioning may be compromised; e.g.,
  • Procedures and/or case record documentation need significant strengthening; or
  • Procedures are not well-understood or used appropriately; or
  • Timeframes are often missed; or
  • A number of client records are missing important information  or
  • Client participation is inconsistent; or
  • One of the Fundamental Practice Standards received a rating of 3 or 4.
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the Practice standards; e.g.,
  • No written procedures, or procedures are clearly inadequate or not being used; or
  • Documentation is routinely incomplete and/or missing; or  
  • Two or more Fundamental Practice Standards received a rating of 3 or 4.

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    • A description of local community partnerships
    • Collaborative agreements or contracts, when applicable
    • Minutes or other planning documents, if available
    • Interview:
      1. Agency head or the person responsible for community partnerships

  • CPS 2.01

    The organization’s leadership works with the leadership of other organizations to identify common issues, develop opportunities for collaboration, and resolve administrative conflicts and other issues that inhibit service collaboration and use.

    Interpretation: Community partners may include, and are not limited to: tribes and local Indian organizations, schools, state and tribal courts and law enforcement agencies, mental and physical healthcare providers, domestic violence specialists, and substance use treatment providers. Because of frequent co-occurrence of child maltreatment, domestic violence, and substance use, the organization and its partners may develop guidelines or protocols for service delivery.

    Research Note: When cases involving American Indian and Alaska Native children start in the state court and are then moved to the tribal court, service eligibility and continuity can be at risk for disruption if careful planning and communication between the state and the tribe does not occur. It is important that involved parties communicate openly throughout the transition to ensure service continuity and the transfer of records to the tribe.

  • CPS 2.02

    The organization and its partners ensure that families access and receive appropriate services regardless of the entry point.

    Interpretation: An entry point is where a family makes initial contact with the organization or a community partner. This practice requires staff to know the range of available resources, whether a waiting list exists for needed services, and points of access for services.

    Note: When funding limitations prevent full implementation of this standard, the organization should document point of entry efforts.

  • CPS 2.03

    The organization, in collaboration with community partners, regularly evaluates resources available in the community and, when gaps are identified, plans to develop needed resources.

    Interpretation: The organization should collaborate with tribes and local Indian organizations to evaluate available resources for Indian children.

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