Private Organization Accreditation

Children's Home Society of Florida delivers a unique spectrum of social services designed to protect children at risk of abuse, neglect or abandonment; to strengthen and stabilize families; to help young people break the cycle of abuse and neglect; and to find safe, loving homes for children.


Bonnie Bagley

Volunteer Roles: Evaluator; Lead Evaluator; Peer Reviewer; Team Leader

I have found that being a COA Volunteer builds my professional skills and experience in ways that more traditional workshops do not. The opportunity to learn about best practices through the COA standards and then see how agencies implement them is truly a growth experience.
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Child Protective Services protect children from abuse and neglect and increase child well-being and family stability.

CPS 13: Case Closing

Case closing is a planned, orderly process.

Rating Indicators
All elements or requirements outlined in the standard are evident in practice, as indicated by full implementation of the practices outlined in the Practice standards.
Practices are basically sound but there is room for improvement, as noted in the ratings for the Practice standards; e.g., 
  • Minor inconsistencies and not yet fully developed practices are noted, however, these do not significantly impact service quality; or
  • Procedures need strengthening; or
  • With few exceptions procedures are understood by staff and are being used; or
  • Proper documentation is the norm and any issues with individual staff members are being addressed through performance evaluations (HR 6.02) and training (TS 2.03); or
  • In a few instances the organization terminated services inappropriately; or
  • Active client participation occurs to a considerable extent; or
  • A formal case closing summary and assessment is not consistently provided to the public authority per the requirements of the standard.
Practice requires significant improvement, as noted in the ratings for the Practice standards. Service quality or program functioning may be compromised; e.g.,
  • Procedures and/or case record documentation need significant strengthening; or
  • Procedures are not well-understood or used appropriately; or
  • Services are routinely terminated inappropriately; or
  • A formal case closing summary and assessment is seldom provided to the public authority per the requirements of the standard.; or
  • A number of client records are missing important information; or
  • Client participation is inconsistent; or
  • One of the Fundamental Practice Standards received a rating of 3 or 4.
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the Practice standards; e.g.,
  • No written procedures, or procedures are clearly inadequate or not being used; or
  • Documentation is routinely incomplete and/or missing; or  
  • Two or more Fundamental Practice Standards received a rating of 3 or 4.

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    • Case closing procedures
No On-Site Evidence
    • Interview:
      1. Program director
      2. Supervisors
      3. Relevant personnel
    • Review case records

  • FP
    CPS 13.01

    The organization evaluates the need to keep the case open every six months and uses criteria that consider safety and risk factors to determine when to close a case.


    • Revised Interpretation - 10/31/17

    Interpretation: When the case involves an American Indian or Alaska Native child, the tribe or a local Indian organization must receive timely notification of ongoing evaluations to ensure their involvement. Phone and video conferencing can be used to facilitate tribal participation. 

  • CPS 13.02

    Planning for case closing:

    1. is a clearly defined process that includes assignment of staff responsibility;
    2. begins at intake;
    3. involves the family and others, as appropriate; and
    4. includes discussion with the family about the successful changes in behaviors and conditions that reduced risk to the child, and plans and strategies for maintaining those changes.

  • CPS 13.03

    Upon case closing, the organization notifies any collaborating service providers, including the courts and tribal governments, as appropriate.

  • FP
    CPS 13.04

    Reunification planning is ongoing throughout the work with families and

    1. ongoing, mutual assessment of the progress towards meeting family goals;
    2. emotional and physical preparation with parents, non-custodial parents, children, and resource families;
    3. transfer of all applicable legal, educational, and medical documents and service summaries prior to reunification date;
    4. assistance in accessing needed community-based resources prior to reunification date; and
    5. identification of post-reunification services.