Private Organization Accreditation

HeartShare assist individuals with developmental disabilities through education, day, residential and recreation programs, case management, and health services, and provides foster care/adoption services, counseling, after school and energy assistance programs, and programs for people with HIV/AIDS.


Domestic Violence Intervention Services, Inc.

Donna Mathews, Associate Director

Becoming accredited and maintaining our accreditation through COA has helped us increase our professionalism and thereby provide better services to domestic violence, sexual assault, stalking, and dating violence survivors.
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Child Protective Services protect children from abuse and neglect and increase child well-being and family stability.

CPS 10: Removing Children from the Home

When a child cannot safely remain at home, the child is removed from the home, and the child and family are prepared for the transition.

NA The organization only provides Child Protective Case Management Services.

Rating Indicators
All elements or requirements outlined in the standard are evident in practice, as indicated by full implementation of the practices outlined in the Practice standards.
Practices are basically sound but there is room for improvement, as noted in the ratings for the Practice standards; e.g.,
  • Minor inconsistencies and not yet fully developed practices are noted, however, these do not significantly impact service quality; or
  • Procedures need strengthening; or
  • With few exceptions procedures are understood by staff and are being used; or
  • For the most part, established timeframes are met; or
  • Proper documentation is the norm and any issues with individual staff members are being addressed through performance evaluations (HR 6.02) and training (TS 2.03); or
  • Active client participation occurs to a considerable extent.
Practice requires significant improvement, as noted in the ratings for the Practice standards. Service quality or program functioning may be compromised; e.g.,
  • Procedures and/or case record documentation need significant strengthening; or
  • Procedures are not well-understood or used appropriately; or
  • Timeframes are often missed; or
  • A number of client records are missing important information  or
  • Client participation is inconsistent; or
  • One of the Fundamental Practice Standards received a rating of 3 or 4.
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the Practice standards; e.g.,
  • No written procedures, or procedures are clearly inadequate or not being used; or
  • Documentation is routinely incomplete and/or missing; or  
  • Two or more Fundamental Practice Standards received a rating of 3 or 4.

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    • Procedures for establishing voluntary agreements and submitting court petitions
    • Procedures or protocols for removing a child
    • Domestic violence protocol, if available
    • Interview:
      1. Program director
      2. Supervisors
      3. Relevant personnel
    • Review case records

  • FP
    CPS 10.01

    When a child cannot safely remain at home, the organization collaborates with parents to establish a voluntary agreement, or otherwise petitions a court of proper jurisdiction, to obtain appropriate care.


    • Revised Research Note - 10/31/17

    Interpretation: The process for removing an American Indian or Alaska Native child from the home must meet requirements outlined in the Indian Child Welfare Act.

    Note: The removal of a child can aggravate a domestic violence situation. The service provider should follow the organization’s domestic violence protocol and coordinate the child’s removal with the domestic violence unit or specialist, whenever possible.

    Research Note: The Indian Child Welfare Act requires that, prior to removing an American Indian or Alaska Native child from the home, the state must be able to demonstrate to the court that active efforts have been made to prevent removal and that all efforts have been unsuccessful. The Act also requires that a qualified expert witness who is not the child’s regularly assigned social worker and has knowledge of the tribe’s norms testify that serious emotional or physical harm would likely occur if the parent were to maintain custody of the child. Organizations are strongly encouraged to contact the child’s tribe to identify a qualified expert witness. 

    Research Note: The provisions of the Indian Child Welfare Act apply to the separation of any Indian child in which reunification is conditional rather than “upon demand”, including cases in which a voluntary agreement has been established. Voluntary consent to a foster care placement is not valid unless it complies with specific procedural requirements outlined in the Indian Child Welfare Act (ICWA), including that the consent be executed in writing, recorded before a judge, and accompanied by a certificate authenticating that the terms and consequences of voluntary removal were fully explained and understood. Parents of Indian children should be informed of their right, under ICWA, to withdraw consent and the process and timeframes for doing so.

  • FP
    CPS 10.02

    A professional with two years of related experience and an advanced degree in social work, or another comparable clinical human services profession, is involved in the decision to remove a child from the home.

    Interpretation: When the case involves an Indian child, the organization should collaborate with the tribe to ensure compliance with the Indian Child Welfare Act.

  • FP
    CPS 10.03

    The organization minimizes the negative effects removal can have on a child by:

    1. providing age- and culturally- appropriate information about the removal process;
    2. identifying personal items the child will bring;
    3. collecting information about the child’s daily routine, preferred foods and activities, needed therapeutic or medical care, cultural practices, and education;
    4. ensuring proper notification is sent to all adult grandparents and other adult relatives explaining the options and requirements related to their participation in the care and placement of the child;
    5. discussing how the child can maintain contact with the family and cultural or tribal community; and
    6. discussing separation and loss.

    Interpretation: Personnel should ensure needed medication and medical equipment accompany the child or are obtained. When the child requires medication personnel should follow procedures regarding the storage and administration of medication.

    Research Note: Contact with tribal relatives is commonly practiced among tribal communities and is believed to support the child’s cultural identity and an improved sense of belonging.

  • CPS 10.04

    The organization minimizes the negative effects a removal can have on the family by:

    1. discussing how the family can maintain contact with the child;
    2. providing information about the removal process;
    3. discussing separation and loss with the parents and siblings remaining in the home;
    4. identifying available cultural supports and resources; and
    5. addressing needs related to domestic violence, substance use, or mental illness.
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