WHO IS ACCREDITED?

Private Organization Accreditation

CSS Healthcare Services provides Community based health services to the young, the elderly and to Individuals with Developmental Disability. Founded in 1997, we have the ability to offer a variety of quality community-based services to our clients, which has greatly contributed to our growth and success.
read more >>

VOLUNTEER TESTIMONIAL

Audrey Coleman, RN-MSN

Volunteer Roles: Military Reviewer; Peer Reviewer; Team Leader

My first experience with COA was in 1999 with what was a NC Area Program. I started as a peer reviewer in 2005, doing two to four site visits a year. I am also a team leader and have recently been approved to be a military reviewer.
read more>>

Purpose

Individuals and families who receive Case Management Services access and use resources and supports that build on their strengths and meet their service needs.

Definition

Case Management Services plan, secure, coordinate, monitor, and advocate for unified goals and services with organizations and personnel on behalf of individuals and families.

Intensive Case Management services provide a coordinated, comprehensive array of services through the ongoing support of and frequent contact with a trusting, caring case manager.

Research Note: Research on case management is, for the most part, focused on specific populations. Additionally, numerous models, approaches, and definitions of case management are present throughout the literature. Generally, case management programs provide assessment, service planning, referral for services, monitoring, and advocacy. Research suggests that case management services may contribute to positive outcomes for older adults, persons with psychiatric disabilities, substance abusers, and other populations.

Note: Standards for Assertive Community Treatment (ACT) programs are found in COA’s standards for Psychiatric Rehabilitation Services (PSR).

Note: COA’s Case Management Services standards apply to stand-alone case management programs. Organizations that provide Foster Care Case Management Services are accredited under COA’s Family Foster Care and Kinship Care (FKC) standards and not Case Management.

Note: Please see CM Reference List for a list of resources that informed the development of these standards.

Case Management Narrative

Self-Study Evidence
    • Provide an overview of the different programs being accredited under this section. The overview should describe:
      1. the program's service philosophy and approach to delivering services;
      2. eligibility criteria;
      3. any unique or special services provided to specific populations; and
      4. major funding streams.
    • If elements of the service (e.g., assessments) are provided by contract with outside programs or through participation in a formal, coordinated service delivery system, provide a list that identifies the providers and the service components for which they are responsible. Do not include services provided by referral.
    • Provide any other information you would like the peer review team to know about these programs.
    • A demographic profile of persons and families served by the programs being reviewed under this service section with percentages representing the following:
      1. racial and ethnic characteristics;
      2. gender/gender identity;
      3. age;
      4. major religious groups; and
      5. major language groups
    • As applicable, a list of groups or classes including, for each group or class:
      1. the type of activity/group;
      2. whether the activity/group is short-term or ongoing;
      3. how often the activity/group is offered;
      4. the average number of participants per session of the activity/group, in the last month; and
      5. the total number of participants in the activity/group, in the last month
    • A list of any programs that were opened, merged with other programs or services, or closed
    • A list or description of program outcomes and outputs being measured
Copyright © 2018 Council on Accreditation. All Rights Reserved.  Privacy Policy and Terms of Use