Private Organization Accreditation

Stillwater-based FamilyMeans provides services in budget and credit counseling, mental health, collaborative divorce, caregiver support, youth programming, and an employee assistance program. 


Joint Base Charleston School Age Program

Paula B. Matthews, School Age Program Coordinator

Preparing for our after school accreditation was an awesome and very valuable learning experience for the Child and Youth Professionals at Charleston Air Force Base. Becoming familiar with and understanding the After School standards was a breeze because of the training webinars and the great customer service we received from all of the COA staff. Thank you for supporting our military families.
read more>>


Families participating in Child and Family Development and Support Services delivered through strong community partnerships gain new competencies, improve child health and well-being, improve family functioning, and make family-community connections.

CFD 14: Case Closing and Aftercare

Case closing is a planned, orderly process, and the organization helps the family develop a plan for obtaining follow-up services.

NA The organization provides only parent education groups.

Rating Indicators
All elements or requirements outlined in the standard are evident in practice, as indicated by full implementation of the practices outlined in the Practice standards.
Practices are basically sound but there is room for improvement, as noted in the ratings for the Practice standards; e.g., 
  • Minor inconsistencies and not yet fully developed practices are noted, however, these do not significantly impact service quality; or
  • Procedures need strengthening; or
  • With few exceptions procedures are understood by staff and are being used; or
  • Proper documentation is the norm and any issues with individual staff members are being addressed through performance evaluations (HR 6.02) and training (TS 2.03); or
  • In a few instances the organization terminated services inappropriately; or
  • Active client participation occurs to a considerable extent; or
  • A formal case closing summary and assessment is not consistently provided to the public authority per the requirements of the standard.
Practice requires significant improvement, as noted in the ratings for the Practice standards. Service quality or program functioning may be compromised; e.g.,
  • Procedures and/or case record documentation need significant strengthening; or
  • Procedures are not well-understood or used appropriately; or
  • Services are routinely terminated inappropriately; or
  • A formal case closing summary and assessment is seldom provided to the public authority per the requirements of the standard.; or
  • A number of client records are missing important information; or
  • Client participation is inconsistent; or
  • One of the Fundamental Practice Standards received a rating of 3 or 4.
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the Practice standards; e.g.,
  • No written procedures, or procedures are clearly inadequate or not being used; or
  • Documentation is routinely incomplete and/or missing; or  
  • Two or more Fundamental Practice Standards received a rating of 3 or 4.

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    • Case closing procedures
    • Aftercare/follow-up procedures
    • Procedures that address continuation of services for individuals whose third party benefits have ended, if applicable
    • Contract with public authority, if applicable
    • Interview:
      1. Program director
      2. Relevant personnel
      3. Individuals served
    • Review case records

  • CFD 14.01

    Planning for case closing:

    1. is a clearly defined process that includes assignment of staff responsibility;
    2. begins at intake; and
    3. involves the provider, family members, and others, as appropriate.

  • CFD 14.02

    Upon case closing, the organization notifies any collaborating service providers, including the courts, as appropriate.

  • CFD 14.03

    When a family’s third-party benefits or payments end, the organization determines its responsibility to provide services until appropriate arrangements are made, and if service ends due to non-payment the organization works with the family to identify service options.

    Interpretation: The organization must determine on a case-by-case basis its responsibility to continue providing services to families whose third-party benefits have ended and who are in critical situations.

    NA The organization does not receive third-party benefits or payments for service.

  • CFD 14.04

    If a family is asked to leave the program, the organization makes every effort to link family members with appropriate services.

  • CFD 14.05

    Families and providers work together to develop aftercare plans that:

    1. are developed sufficiently in advance of case closing to ensure an orderly transition;
    2. identify services needed or desired by family members; and
    3. specify steps for obtaining these services.

    Interpretation: While the decision to develop an aftercare plan should be based on the wishes of the family, unless aftercare is mandated, the organization is expected to be strongly proactive with respect to aftercare planning. To increase the likelihood that needed supports and services will be accessed after case closing, the organization should take the initiative to explore suitable resources, contact service providers, and follow up on the aftercare plan, as appropriate, when possible, and with the permission of the family.

    Research Note: Due to funding constraints, programs providing early intervention under Part C of IDEA can generally only serve children under age three. Accordingly, literature emphasizes the importance of helping children and families enrolled in these programs facilitate a smooth, successful transition into child care, school, or an alternate intervention program.

    NA The organization has a contract with a public authority that does not include aftercare planning and follow-up.

  • CFD 14.06

    The organization that has a contract with a public authority that does not include aftercare planning or follow-up:

    1. conducts a formal case closing evaluation and assessment of unmet needs; and
    2. informs the public body of the findings, in writing, as appropriate to the contract and with the permission of the family.

    NA The organization does not have a relevant contract with a public authority.

Copyright © 2018 Council on Accreditation. All Rights Reserved.  Privacy Policy and Terms of Use