WHO IS ACCREDITED?

Private Organization Accreditation

White's Residential & Family Services is Indiana's largest social services agency offering accredited and comprehensive residential, foster care, independent living, adoption, and home-based services.
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VOLUNTEER TESTIMONIAL

Barry Gourley

Volunteer Roles: Endorser; Peer Reviewer

It is an honor to be a COA volunteer. I’ve had a great opportunity to work with fabulous COA volunteers, I’ve grown professionally in the COA accreditation process and I’ve met some wonderful people across this nation who are working hard to help and support children and families.
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Purpose

Families participating in Child and Family Development and Support Services delivered through strong community partnerships gain new competencies, improve child health and well-being, improve family functioning, and make family-community connections.

CFD 10: Family Support Services

Families are linked to formal services and supports, and identify and use an informal support network.

NA The program model is not designed to provide supportive services.

Rating Indicators
1
All elements or requirements outlined in the standard are evident in practice, as indicated by full implementation of the practices outlined in the Practice standards.
2
Practices are basically sound but there is room for improvement, as noted in the ratings for the Practice standards; e.g.,
  • Minor inconsistencies and not yet fully developed practices are noted, however, these do not significantly impact service quality; or
  • Procedures need strengthening; or
  • With few exceptions procedures are understood by staff and are being used; or
  • For the most part, established timeframes are met; or
  • Proper documentation is the norm and any issues with individual staff members are being addressed through performance evaluations (HR 6.02) and training (TS 2.03); or
  • Active client participation occurs to a considerable extent.
3
Practice requires significant improvement, as noted in the ratings for the Practice standards. Service quality or program functioning may be compromised; e.g.,
  • Procedures and/or case record documentation need significant strengthening; or
  • Procedures are not well-understood or used appropriately; or
  • Timeframes are often missed; or
  • A number of client records are missing important information  or
  • Client participation is inconsistent; or
  • One of the Fundamental Practice Standards received a rating of 3 or 4.
4
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the Practice standards; e.g.,
  • No written procedures, or procedures are clearly inadequate or not being used; or
  • Documentation is routinely incomplete and/or missing; or  
  • Two or more Fundamental Practice Standards received a rating of 3 or 4.

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    • A description of services
    • Procedures for linking individuals to services and providing ongoing monitoring and follow-up
No On-Site Evidence
    • Interview:
      1. Program director
      2. Relevant personnel
      3. Individuals served
    • Review case records

  • CFD 10.01

    Families are helped to reduce social isolation and develop positive connections with others by:

    1. maintaining and strengthening their relationships with others within the family, including the extended family; and
    2. developing and expanding their informal networks, including connections with friends, neighbors, and community members.

  • CFD 10.02

    Families are helped to access community services that meet basic needs and help them care for their children, including, as appropriate:

    1. food and nutrition services;
    2. health services;
    3. housing services, including transitional living arrangements;
    4. transportation services;
    5. financial assistance;
    6. child care; and
    7. respite care.

  • CFD 10.03

    Families are helped to access community services that promote self-sufficiency and positive life course development, including, as appropriate:

    1. educational and literacy services, including special education;
    2. vocational and employment services, including career development and job placement; and
    3. parent education services and support groups.

  • FP
    CFD 10.04

    Families are helped to access community services that address needs and problems that may impede effective parenting, including, as appropriate:

    1. counseling services;
    2. mental health services;
    3. services for substance use conditions; and
    4. domestic violence services.

    Research Note: Mothers experiencing postpartum depression may struggle to bond with and/or care for their baby; the child may experience delayed or impaired cognitive, emotional, and linguistic development as a result. 

    Research Note: Some home visiting research suggests that the presence of mental health, substance use, and domestic violence problems may limit the effectiveness of interventions intended to reduce the incidence of child maltreatment and emphasizes the importance of ensuring that providers are prepared to: (1) recognize the presence of these risk factors, and (2) respond by linking families with all needed services.

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