Private Organization Accreditation

One Hope United offers a range of services aimed at our mission of "Protecting children and strengthening families" including early childhood education, early intervention and prevention, family preservation, foster care, residential, and adoption.


Advantage Credit Counseling Service

Mary Loftus, VP, Agency Service

Our agency is preparing for reaccreditation under the Eighth Edition Standards. The COA site is well organized and very easy to use. Our team of employees working on the reaccreditation process has found the tools index to be very helpful, particularly some of the templates.
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Youth Custody Services promote public safety by providing youth with a supportive, structured setting that helps them address their needs and develop the attitudes and skills needed to make responsible choices, avoid negative behaviours, and become productive, connected, and law-abiding citizens.

CA-YCS 15: Secure Custody Services

The organization maintains a safe environment for youth in secure custody programs.

Note: Definitions of a secure program vary and may include programs that lock youth in their rooms or programss that use perimeter security, such as a fence. All programs defined as secure are expected to complete YC 15.01, though some secure programs may be exempt from YC 15.02 and YC 15.03 if the program does not lock youth in rooms.

NA The organization does not provide secure youth custody services.

Rating Indicators
All elements or requirements outlined in the standard are evident in practice, as indicated by full implementation of the practices outlined in the Practice standards.
Practices are basically sound but there is room for improvement, as noted in the ratings for the Practice standards; e.g.,
  • Minor inconsistencies and not yet fully developed practices are noted, however, these do not significantly impact service quality; or
  • Procedures need strengthening; or
  • With few exceptions procedures are understood by staff and are being used; or
  • For the most part, established timeframes are met; or
  • Proper documentation is the norm and any issues with individual staff members are being addressed through performance evaluations (CA-HR 6.02) and training (CA-TS 2.03); or
  • Active client participation occurs to a considerable extent.
Practice requires significant improvement, as noted in the ratings for the Practice standards. Service quality or program functioning may be compromised; e.g.,
  • Procedures and/or case record documentation need significant strengthening; or
  • Procedures are not well-understood or used appropriately; or
  • Timeframes are often missed; or
  • A number of client records are missing important information  or
  • Client participation is inconsistent; or
  • One of the Fundamental Practice Standards received a rating of 3 or 4.
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the Practice standards; e.g.,
  • No written procedures, or procedures are clearly inadequate or not being used; or
  • Documentation is routinely incomplete and/or missing; or  
  • Two or more Fundamental Practice Standards received a rating of 3 or 4.

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    • Procedures for ensuring safety when youth are locked in their rooms
    • When youth are locked in their rooms for routine purposes, provide description of why this is necessary and how the organization maintains a positive service culture
No On-Site Evidence
    • Interview:
      1. Program director
      2. Relevant personnel
      3. Youth served
    • Review case records
    • Observe site

  • CA-YCS 15.01

    The organization ensures the placement of youth in the secure custody facility is necessary according to their risks and needs, and advocates for a less restrictive placement when appropriate.

  • FP
    CA-YCS 15.02

    Organizations that lock youth in their rooms for routine purposes:

    1. utilize this practice to maintain safety, order, and security, rather than for purposes of discipline, compliance, or convenience;
    2. ensure that using this practice does not detract from the organization’s ability to create a culture that promotes respect, healing, and positive behaviour; and
    3. do not lock youth in their rooms for excessively long time periods.

    Interpretation: As referenced in the Note to CA-BSM, some organizations may lock youth in their rooms for routine purposes to maintain safety, security, and order. Although this practice does restrict freedom of movement, it differs from the types of restrictive interventions addressed in BSM insofar as it is utilized on a routine, ongoing basis, rather than in response to a specific incident. It may be appropriate to lock youth in their rooms during sleep, or for other defined, short periods of time; however, because the practice is restrictive in nature, youth should not be locked in their rooms for excessively long periods, and should spend most of their waking hours engaged in meaningful and developmentally-appropriate activities, as referenced in CA-YCS 13.03.

    NA The organization does not lock youth in their rooms for routine purposes, for example, during sleep periods.

  • FP
    CA-YCS 15.03

    To ensure youth safety in both emergency and non-emergency situations, organizations that lock youth in their rooms for routine purposes:

    1. monitor youth while they are locked in their rooms;
    2. ensure that rooms are free from safety risks and hazards;
    3. provide access to food, water, and bathroom facilities, as needed;
    4. establish safety protocols and procedures that include plans for the immediate release of youth from locked areas in case of emergency; and
    5. train personnel and youth on emergency evacuation procedures.

    Interpretation: Youth should be monitored at least every 15 minutes. If the organization uses a video camera to monitor youth, it should demonstrate that personnel are able to respond immediately if necessary. When youth are at risk for suicide or self-harm, monitoring should be face-to-face and continual.

    Interpretation: As referenced in CA-ASE 3, the organization should conform to all applicable safety codes, including fire codes.

    NA The organization does not lock youth in their rooms for routine purposes, for example, during sleep periods.

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