Private Organization Accreditation

HeartShare assist individuals with developmental disabilities through education, day, residential and recreation programs, case management, and health services, and provides foster care/adoption services, counseling, after school and energy assistance programs, and programs for people with HIV/AIDS.


Ulysses Arteaga, L.C.S.W.

Volunteer Roles: Commissioner; EPPA; Marine Reviewer; Military Reviewer; Peer Reviewer; Team Leader

The Consuelo Foundation 2012 Peer Reviewer of the Year, Mr. Arteaga conducts two to three site visits a year, often volunteering for visits that require a Spanish speaking peer.
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Job seekers who receive workforce development, support, and financial asset building services achieve increased economic self-sufficiency through the attainment and retention of jobs in the community and the promotion of asset accumulation.


Workforce Development and Support Services are community-based services that provide information and referral; educational opportunities; job training, placement, and follow-up; and financial asset building services  to facilitate personal job acquisition and economic mobility.

Interpretation: Job seekers receiving workforce development services include, but are not limited to, any of the following populations:

  1. individuals receiving public assistance;
  2. adolescents and adults without a high school diploma;
  3. adolescents and adults involved with the justice system;
  4. migrant and seasonal workers;
  5. resettled immigrants and refugees;
  6. older adults returning to the workforce after retirement;
  7. dislocated or low-wage incumbent workers; and
  8. veterans of the military looking for civilian work.

Research Note: The field of workforce development is relatively new, and much of the research comes from case studies, program evaluations, and anecdotal information from experienced practitioners. Research could be strengthened with more empirical studies examining aspects of workforce development services that contribute to positive program outcomes.

Note: Workforce development programs must adopt a dual-customer approach by providing services that address the needs of both employers and job seekers.

Note: Please see CA-WDS Reference List for a list of resources that informed the development of these standards.

Workforce Development and Support Services Narrative

Self-Study Evidence
    • Provide an overview of the different programs being accredited under this section. The overview should describe:
      1. the program's service philosophy and approach to delivering services;
      2. eligibility criteria;
      3. any unique or special services provided to specific populations; and
      4. major funding streams.
    • If elements of the service (e.g., assessments) are provided by contract with outside programs or through participation in a formal, coordinated service delivery system, provide a list that identifies the providers and the service components for which they are responsible. Do not include services provided by referral.
    • Provide any other information you would like the peer review team to know about these programs.
    • A demographic profile of persons and families served by the programs being reviewed under this service section with percentages representing the following:
      1. racial and ethnic characteristics;
      2. gender/gender identity;
      3. age;
      4. major religious groups; and
      5. major language groups
    • As applicable, a list of groups or classes including, for each group or class:
      1. the type of activity/group;
      2. whether the activity/group is short-term or ongoing;
      3. how often the activity/group is offered;
      4. the average number of participants per session of the activity/group, in the last month; and
      5. the total number of participants in the activity/group, in the last month
    • A list of any programs that were opened, merged with other programs or services, or closed
    • A list or description of program outcomes and outputs being measured
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