WHO IS ACCREDITED?

Private Organization Accreditation

As one of the largest family services agencies in the country, Child & Family Services has dedicated its resources to meet the needs of the community since 1873.
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ORGANIZATION TESTIMONIAL

Domestic Violence Intervention Services, Inc.

Donna Mathews, Associate Director

Becoming accredited and maintaining our accreditation through COA has helped us increase our professionalism and thereby provide better services to domestic violence, sexual assault, stalking, and dating violence survivors.
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Purpose

The organization supports staff and promotes personnel competence by providing regular supervision and training on relevant service delivery topics.

CA-TS 1: Personnel Development and Training

The organization implements a training and development program that enhances the knowledge, skills, and abilities of personnel and prepares personnel to assume their responsibilities.

Rating Indicators
1
The organization's practices fully meet the standard as indicated by full implementation of the practices outlined in the CA-TS 1 Practice standards.
2
Practices are basically sound but there is room for improvement as noted in the ratings for the CA-TS 1 Practice standards.
3
Practice requires significant improvement as noted in the ratings for the CA-TS 1 Practice standards.
4
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the CA-TS 1 Practice standards. 

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    • Outline of required training for different positions or job categories and timeframes for completion
    • Annual assessment of training needs
    • Annual training and development plan
    • Procedures for tracking training for all staff
    • Annual budget with line for training and personnel development
No On-Site Evidence
    • Interview:
      1. Clinical or program director
      2. Relevant personnel
      3. Volunteers

  • CA-TS 1.01

    The organization supports personnel development and training through a structured program that uses a variety of educational methods.

    Interpretation: The organization supports training and professional development by any or all of the following: 

    • direct supervision;
    • formal internal staff training
    • internal and external conferences and workshops;
    • encouraging staff to join and participate in professional organizations; 
    • helping staff to identify training and educational experiences that are credit bearing; and 
    • offering tuition reimbursement, financial assistance, or time off.

    Research Note: Best practice suggests that insufficient training programs can cause both a recruitment and retention problem for organizations. Staff and volunteers may choose to leave an organization when they have not been adequately prepared and supported for the position they have been recruited to fill.

    Rating Indicators
    1
    The organization's practices reflect full implementation of the standard.
    2
    Practices are basically sound but there is room for improvement; e.g., 
    • Only internal training resources are used; or
    • Training for non-direct service staff needs strengthening.
    3
    Practice requires significant improvement; e.g.,
    • The training program is informal; or
    • Training quality is compromised by a lack of qualified or knowledgeable trainers; or
    • Many trainings provided are not relevant to the current work that staff are involved in.
    4
    Implementation of the standard is minimal or there is no evidence of implementation at all.

  • CA-TS 1.02

    The personnel training and development program:

    1. is reviewed annually and revised in accord with an assessment of the organization’s training needs;
    2. outlines specific expectations regarding training required of personnel in different positions, classifications, and categories;
    3. promotes awareness of, and sensitivity to, cultural backgrounds and needs;
    4. provides the opportunity for personnel to fulfill the continuing education requirements of their respective professions or job responsibilities; and
    5. provides opportunities to support advancement within the organization and profession.
    Rating Indicators
    1
    The organization's practices reflect full implementation of the standard.
    2
    Practices are basically sound but there is room for improvement; e.g., 
    • A system is in place but procedures need clarifying; or
    • Information for some programs or departments is out-of-date.
    3
    Practice requires significant improvement; e.g.,
    • Training documentation is poorly maintained or entirely missing for some programs or departments.
    4
    Implementation of the standard is minimal or there is no evidence of implementation at all.

  • CA-TS 1.03

    The organization has a system for tracking training received by all staff to facilitate planning and scheduling and monitoring fulfilment of training requirements.

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