Private Organization Accreditation

Northside Psychological Services is a combination of both private practice and community mental health provider. We provide services to children and adults (EAP, private insurance, private pay, etc.) in our private practice setting. In our Community Care Program, we provide services to children and adolescents in their homes.


Holy Family Institute

Sister Linda Yankoski, President/CEO

The Council On Accreditation provides all stakeholders involved in the delivery of social services the assurance that the organization is credible, effective, and is committed to quality improvement. The COA process is an important tool for anyone involved in leading an organization to establish best practices and maintaining and updating these practices over time.
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Supervised Visitation and Exchange Services enable children to maintain connections with parents with whom they are not living by protecting the physical and emotional safety of the children and their families, including the safety of parents who have been victims of domestic violence.

CA-SVE 4: Service Environment

Services are provided in a comfortable, welcoming setting that protects the safety of children, families, and personnel.

Note: Additional standards addressing the service environment are included in ASE.

NA The organization provides only off-site supervision.

Rating Indicators
All elements or requirements outlined in the standard are evident in practice, as indicated by full implementation of the practices outlined in the Practice standards.
Practices are basically sound but there is room for improvement, as noted in the ratings for the Practice standards; e.g.,
  • Minor inconsistencies and not yet fully developed practices are noted, however, these do not significantly impact service quality; or
  • Procedures need strengthening; or
  • With few exceptions procedures are understood by staff and are being used; or
  • For the most part, established timeframes are met; or
  • Proper documentation is the norm and any issues with individual staff members are being addressed through performance evaluations (CA-HR 6.02) and training (CA-TS 2.03); or
  • Active client participation occurs to a considerable extent.
Practice requires significant improvement, as noted in the ratings for the Practice standards. Service quality or program functioning may be compromised; e.g.,
  • Procedures and/or case record documentation need significant strengthening; or
  • Procedures are not well-understood or used appropriately; or
  • Timeframes are often missed; or
  • A number of client records are missing important information  or
  • Client participation is inconsistent; or
  • One of the Fundamental Practice Standards received a rating of 3 or 4.
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the Practice standards; e.g.,
  • No written procedures, or procedures are clearly inadequate or not being used; or
  • Documentation is routinely incomplete and/or missing; or  
  • Two or more Fundamental Practice Standards received a rating of 3 or 4.

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    • A description of how the program’s physical environment promotes safety and security
    • Pertinent safety and security procedures and protocols
    • Procedures for maintenance of the site
No On-Site Evidence
    • Interview:
      1. Program director
      2. Relevant personnel
      3. Service recipients
    • Observe facility

  • FP
    CA-SVE 4.01

    In order to promote safety and security on site:
    1. the organization employs safety features sufficient to address the level of risk of the cases served, and inspects any items brought in by children, parents, or caregivers; 
    2. visitation and waiting areas are child-proofed and free of potential safety hazards; and
    3. when the organization serves family law cases, the physical layout of the premises is designed to prevent visual, auditory, and direct contact between visiting and custodial parents, for example, with separate parking lots, entrances, waiting rooms, and bathrooms.

    Interpretation: Organizations employ different types of safety features. Examples of relevant safety features may include, but are not limited to: security officers, metal detectors, breathalyzers, automatic locking doors, panic buttons, cameras, intercom systems, and adequate lighting. It is also important to note that physical security measures are only one aspect of on-site safety – also key are screening cases for level of risk, developing respectful relationships with service recipients, staggering arrival and departure times, training staff to supervise appropriately, and establishing agreements with law enforcement regarding emergency assistance, as addressed in CA-SVE 2, 3, 6, 10, and 12.

    Research Note: Given the histories of child abuse, domestic violence, and conflict that have led judges to refer families for services, it is crucial that organizations be vigilant about safety.

  • CA-SVE 4.02

    Visits occur in a welcoming, homelike setting that is child-friendly and supports parent-child interaction.

    Interpretation: The facility should include comfortable furniture, age-appropriate toys for children, and activities for families. Décor, toys, activities, and resources should also reflect the different cultures and genders of the individuals served.

    NA The organization provides only supervised exchange.

  • CA-SVE 4.03

    When the organization serves child protection cases, the physical layout of the premises is designed to allow for contact between visiting parents and caregivers.

    NA The organization does not serve child protection cases.

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