Private Organization Accreditation

Family Services of Southeast Texas strengthens families through accessible, affordable counseling services and education for issues affecting family life, mental health and employment.  We also provide comprehensive domestic violence shelter and support services.


Mike Angstadt

Volunteer Roles: Commissioner; Hague Evaluator; Lead Evaluator; Peer Reviewer; Team Leader

Serving as a Team Leader for COA has been an enriching experience in many ways. Utilizing the Contextual Accreditation process to discern the means in which agencies, offering a variety of services, located throughout the US, Canada ,the Philippines and other countries provide best and most promising practices to their consumers has been particularly rewarding. read more>>


Shelter Services meet the basic needs of individuals and families who are homeless or in transition, support family stabilization or independent living, and facilitate access to services and permanent housing. 


Shelter Services provide food, clothing, temporary shelter, and other services to youth, adults, and families experiencing homelessness.

COA’s Shelter Services standards accommodate a range of program types providing different levels of service intensity. 

Basic Emergency Shelters are low barrier and offer limited services that include a safe place to sleep, food, and connections to supportive services. 

Enhanced Emergency Shelters are low barrier and provide or make available a wide range of supportive services in addition to meeting basic needs. 

Transitional Housing programs provide temporary housing and supportive services to meet the needs of individuals and families and facilitate a move to independent living.

Youth Shelters serve runaway and homeless children and youth, children and youth in foster care, or unaccompanied children without legal status and provide age- and developmentally-appropriate residential and supportive services. 

Research Note: Organizations providing emergency shelter and transitional housing services should be familiar with the issue of human trafficking. Human trafficking is understood as:

The recruitment, harboring, transportation, provision, or obtaining of a person for

  • sex trafficking in which a commercial sex act is induced by force, fraud, or coercion, or in which the person induced to perform such act has not attained 18 years of age; or
  • labour or services, through the use of force, fraud, or coercion for the purpose of subjection to involuntary servitude, peonage, debt bondage, or slavery.
Coercion includes threats of physical or psychological harm to children and/or their families. Any child (under the age of 18) engaged in commercial sex (including prostitution, pornography, stripping) is a victim of trafficking. 

Research Note: The United Nations’ Protocol to Prevent, Suppress and Punish Trafficking in Persons, Especially Women and Children, ratified by Canada in 2002, and Sections 279.01, 279.011, and 279.04 of the Criminal Code of Canada outline the definition and criminal punishment for trafficking, domestic human trafficking of a person under eighteen, and exploitation.

Research Note: A study issued by the United States Department of Health and Human Services found that many shelter programs serving homeless youth failed to properly recognize prostitution or “survival sex” among minors as sex trafficking, and therefore failed to identify these youth as victims of human trafficking.

Research Note: Victims of human trafficking are in need of a comprehensive array of services, including shelter services. Increasingly, first responders, including law enforcement and social service providers, are being trained to seek support services for human trafficking victims rather than prosecuting them for criminal activities they may have engaged in while being trafficked, such as prostitution, theft, undocumented status, and wage/hour violations. Recognizing that these individuals are victims rather than criminals is a paradigm shift still under way in our society. This paradigm shift is critical as trafficking victims are eligible for services and protections that may not be provided to them otherwise.

Note: Basic Emergency Shelters will complete: All applicable standards except CA-SH 9, CA-SH 10, and CA-SH 11.

Enhanced Emergency Shelters and Transitional Housing programs will complete: All applicable standards except CA-SH 10 and CA-SH 11.

Shelters serving runaway and homeless children and youth, children and youth in foster care, or unaccompanied children without legal status will complete: All applicable standards in CA-SH 1 through CA-SH 13. 

Note: The service recipient defines “family” based on who fulfills the role of a family member or family-like connection, including current or former foster family members, adoptive family members, legal guardians, extended family members, significant others, siblings or peers. As such, the term “family” as it is referred to throughout this section of standards will vary depending on each service recipient’s definition.

Note: Though the term "human trafficking" is used throughout this section, there are additional terms that may be utilized, including sex trafficking, commercial sexual exploitation of children (CSEC), domestic minor sex trafficking, and minor prostitution. The term "victim" is commonly used when referring to individuals who have been trafficked to emphasise that they have been coerced and exploited, though the term "survivor" may also be used.

Note: Please see CA-SH Reference List and the Human Trafficking Reference List - Canadian for a list of resources that informed the development of these standards.

Note: The Shelter Services (CA-SH) standards were revised in July 2017 to reflect current best practice. For more information, please see the SH Standards Updates Summary - Private, Public, Canadian

Shelter Services Narrative

Self-Study Evidence
    • Provide an overview of the different programs being accredited under this section. The overview should describe:
      1. the program's approach to delivering services;
      2. eligibility criteria;
      3. any unique or special services provided to specific populations; and
      4. major funding streams.
    • If elements of the service (e.g., assessments) are provided by contract with outside programs or through participation in a formal, coordinated service delivery system, provide a list that identifies the providers and the service components for which they are responsible. Do not include services provided by referral.
    • Provide any other information you would like the peer review team to know about these programs.
    • A demographic profile of persons and families served by the programs being reviewed under this service section with percentages representing the following:
      1. racial and ethnic characteristics;
      2. gender/gender identity;
      3. age;
      4. major religious groups; and
      5. major language groups
    • As applicable, a list of groups or classes including, for each group or class:
      1. the type of activity/group;
      2. whether the activity/group is short-term or ongoing;
      3. how often the activity/group is offered;
      4. the average number of participants per session of the activity/group, in the last month; and
      5. the total number of participants in the activity/group, in the last month
    • A list of any programs that were opened, merged with other programs or services, or closed
    • A list or description of program outcomes and outputs being measured
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