WHO IS ACCREDITED?

Private Organization Accreditation

Heartland for Children is the not-for-profit agency responsible for the foster care system in Polk, Highlands, and Hardee Counties.
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VOLUNTEER TESTIMONIAL

Judy Kay, LCSW

Volunteer Roles: Peer Reviewer; Team Leader

In administration for 22 of 24 years at Child Saving Institute, a COA-accredited not-for-profit child welfare agency in Omaha, Nebraska. Retired approximately two years ago, I moved to Tucson, Arizona, where I advocate for children's rights as a Court Appointed Special Advocate (CASA) volunteer to three young children.
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Purpose

Comprehensive, systematic, and effective risk prevention and management practices reduce the organization’s risk, loss, and liability exposure.

FOC
CA-RPM 10: Quality Monitoring of Purchased Services

The organization monitors and evaluates the quality of social and human services purchased from other service providers.

Interpretation: The standards in CA-RPM 10 only apply to contracts entered into by the organization in which it purchases social and human services from another organization, such as when a shelter program purchases vocational rehabilitation services for its clients. 
 
The standards in CA-RPM 10 do not apply to contracts where the organization acts as a vendor of social and human services or contracts for the purchase of support services, such as maintenance or transportation services. These types of contracts are addressed in CA-RPM 9. 
 
CA-RPM 10 is also not applicable to contracts with individual consultants and independent contractors, which are addressed in Human Resources Management (CA-HR).

NA The organization does not purchase social and human services from other organizations.

Rating Indicators
1
The organization's practices fully meet the standard, as indicated by full implementation of the practices outlined in the CA-RPM 10 Practice standards.
2
Practices are basically sound but there is room for improvement, as noted in the ratings for the CA-RPM 10 Practice standards.
3
Practice requires significant improvement, as noted in the ratings for the CA-RPM 10 Practice standards.
4
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the CA-RPM 10 Practice standards. 

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    • Contract monitoring procedures
    • Contracts
    • Contractor progress reports
    • Interview:
      1. Governing Body
      2. CEO/CFO
      3. Contract manager(s)
      4. PQI personnel
      5. Vendors

  • CA-RPM 10.01

    Contractors who provide human or social services:

    1. have sufficient human and financial resources to fulfill the terms of the contract; and
    2. are licensed or otherwise legally authorized to provide the contracted services.
    Rating Indicators
    1
    The organization's practices reflect full implementation of the standard.
    2
    Practices are basically sound but there is room for improvement; e.g.,
    • Due diligence procedures need strengthening.
    3
    Practice requires significant improvement; e.g.,
    • Documentation for due diligence is poorly maintained or some documentation is missing; or
    • The organization has not conducted the required due diligence in some instances.
    4
    Implementation of the standard is minimal or there is no evidence of implementation at all.

  • CA-RPM 10.02

    The organization routinely monitors contractor progress towards fulfilling the terms of the contract.

    Rating Indicators
    1
    The organization's practices reflect full implementation of the standard.
    2
    Practices are basically sound but there is room for improvement; e.g., 
    • Monitoring procedures need strengthening.
    3
    Practice requires significant improvement; e.g.,
    • Monitoring is not consistently done.
    4
    Implementation of the standard is minimal or there is no evidence of implementation at all.

  • CA-RPM 10.03

    Contracts for social and human services include:

    1. service quality, client satisfaction, and desired outcomes that accord with the organization’s expectations;
    2. criteria for evaluating contractor performance; and
    3. protocols for routine communication of related data.
    Rating Indicators
    1
    The organization's practices reflect full implementation of the standard.
    2
    Practices are basically sound but there is room for improvement; e.g., 
    • Monitoring procedures need strengthening.
    3
    Practice requires significant improvement; e.g.,
    • One of the elements has not been implemented.
    4
    Implementation of the standard is minimal or there is no evidence of implementation at all.

  • CA-RPM 10.04

    When areas of concern are identified, the organization:

    1. develops an improvement plan in conjunction with the contractor; and
    2. ensures contractor follow-up and remediation.
    Rating Indicators
    1
    The organization's practices reflect full implementation of the standard.
    2
    Practices are basically sound but there is room for improvement; e.g., 
    • Monitoring procedures need strengthening.
    3
    Practice requires significant improvement; e.g.,
    • One of the elements has not been implemented.
    4
    Implementation of the standard is minimal or there is no evidence of implementation at all.
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