WHO IS ACCREDITED?

Private Organization Accreditation

As one of the largest family services agencies in the country, Child & Family Services has dedicated its resources to meet the needs of the community since 1873.
read more >>

ORGANIZATION TESTIMONIAL

Domestic Violence Intervention Services, Inc.

Donna Mathews, Associate Director

Becoming accredited and maintaining our accreditation through COA has helped us increase our professionalism and thereby provide better services to domestic violence, sexual assault, stalking, and dating violence survivors.
read more>>

Purpose

Comprehensive, systematic, and effective risk prevention and management practices reduce the organization’s risk, loss, and liability exposure.

FOC
CA-RPM 10: Quality Monitoring of Purchased Services

The organization monitors and evaluates the quality of social and human services purchased from other service providers.

Interpretation: The standards in CA-RPM 10 only apply to contracts entered into by the organization in which it purchases social and human services from another organization, such as when a shelter program purchases vocational rehabilitation services for its clients. 
 
The standards in CA-RPM 10 do not apply to contracts where the organization acts as a vendor of social and human services or contracts for the purchase of support services, such as maintenance or transportation services. These types of contracts are addressed in CA-RPM 9. 
 
CA-RPM 10 is also not applicable to contracts with individual consultants and independent contractors, which are addressed in Human Resources Management (CA-HR).

NA The organization does not purchase social and human services from other organizations.

Rating Indicators
1
The organization's practices fully meet the standard, as indicated by full implementation of the practices outlined in the CA-RPM 10 Practice standards.
2
Practices are basically sound but there is room for improvement, as noted in the ratings for the CA-RPM 10 Practice standards.
3
Practice requires significant improvement, as noted in the ratings for the CA-RPM 10 Practice standards.
4
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the CA-RPM 10 Practice standards. 

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    • Contract monitoring procedures
    • Contracts
    • Contractor progress reports
    • Interview:
      1. Governing Body
      2. CEO/CFO
      3. Contract manager(s)
      4. PQI personnel
      5. Vendors

  • CA-RPM 10.01

    Contractors who provide human or social services:

    1. have sufficient human and financial resources to fulfill the terms of the contract; and
    2. are licensed or otherwise legally authorized to provide the contracted services.
    Rating Indicators
    1
    The organization's practices reflect full implementation of the standard.
    2
    Practices are basically sound but there is room for improvement; e.g.,
    • Due diligence procedures need strengthening.
    3
    Practice requires significant improvement; e.g.,
    • Documentation for due diligence is poorly maintained or some documentation is missing; or
    • The organization has not conducted the required due diligence in some instances.
    4
    Implementation of the standard is minimal or there is no evidence of implementation at all.

  • CA-RPM 10.02

    The organization routinely monitors contractor progress towards fulfilling the terms of the contract.

    Rating Indicators
    1
    The organization's practices reflect full implementation of the standard.
    2
    Practices are basically sound but there is room for improvement; e.g., 
    • Monitoring procedures need strengthening.
    3
    Practice requires significant improvement; e.g.,
    • Monitoring is not consistently done.
    4
    Implementation of the standard is minimal or there is no evidence of implementation at all.

  • CA-RPM 10.03

    Contracts for social and human services include:

    1. service quality, client satisfaction, and desired outcomes that accord with the organization’s expectations;
    2. criteria for evaluating contractor performance; and
    3. protocols for routine communication of related data.
    Rating Indicators
    1
    The organization's practices reflect full implementation of the standard.
    2
    Practices are basically sound but there is room for improvement; e.g., 
    • Monitoring procedures need strengthening.
    3
    Practice requires significant improvement; e.g.,
    • One of the elements has not been implemented.
    4
    Implementation of the standard is minimal or there is no evidence of implementation at all.

  • CA-RPM 10.04

    When areas of concern are identified, the organization:

    1. develops an improvement plan in conjunction with the contractor; and
    2. ensures contractor follow-up and remediation.
    Rating Indicators
    1
    The organization's practices reflect full implementation of the standard.
    2
    Practices are basically sound but there is room for improvement; e.g., 
    • Monitoring procedures need strengthening.
    3
    Practice requires significant improvement; e.g.,
    • One of the elements has not been implemented.
    4
    Implementation of the standard is minimal or there is no evidence of implementation at all.
Copyright © 2018 Council on Accreditation. All Rights Reserved.  Privacy Policy and Terms of Use