Private Organization Accreditation

CSS Healthcare Services provides Community based health services to the young, the elderly and to Individuals with Developmental Disability. Founded in 1997, we have the ability to offer a variety of quality community-based services to our clients, which has greatly contributed to our growth and success.


Jane Bonk, Ph.D., LCSW

Volunteer Roles: Commissioner; Evaluator; Lead Evaluator; Peer Reviewer; Team Leader

Dr. Jane Bonk is a team leader, evaluator, and commissioner who has led over 25 site visits for COA.
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Comprehensive, systematic, and effective risk prevention and management practices reduce the organization’s risk, loss, and liability exposure.

CA-RPM 1: Legal and Regulatory Compliance

The organization possesses relevant licenses and complies with applicable federal, provincial/territorial, and municipal laws, regulations, and/or contractual requirements.

Interpretation: The organization is expected to be familiar with all applicable, federal, provincial/territorial, and municipal laws, regulatory, and/or contractual requirements. When necessary, the organization consults legal counsel to provide comprehensive, necessary information regarding legislation, codes, regulations, licenses, contractual requirements, and general guidance regarding legal compliance. 

Rating Indicators
The organization's practices reflect full implementation of the standard.
Practices are basically sound but there is room for improvement; e.g., 
  • Some legal or regulatory requirements have not been recently reviewed.
Practice requires significant improvement; e.g.,
  • The organization has been notified of compliance or licensure problems and is working with the relevant authority to remediate deficiencies.
Implementation of the standard is minimal or there is no evidence of implementation at all; e.g.,
  • The organization is under sanction due to noncompliance with legal or regulatory requirements; or
  • The letter was not signed or otherwise was inadequate.

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    • A letter signed by the Governing Body Chair and CEO certifying the organization is presently in compliance with licence requirements, regulations and decrees
    • See Governing Body minutes
    • Relevant licences and legal regulation documents, as applicable to the organization
    • Reports from licensing/regulatory review, as applicable
    • Interview:
      1. Governing body
      2. CEO/CFO
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