WHO IS ACCREDITED?

Private Organization Accreditation

One Hope United offers a range of services aimed at our mission of "Protecting children and strengthening families" including early childhood education, early intervention and prevention, family preservation, foster care, residential, and adoption.
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VOLUNTEER TESTIMONIAL

Mike Angstadt

Volunteer Roles: Commissioner; Hague Evaluator; Lead Evaluator; Peer Reviewer; Team Leader

Serving as a Team Leader for COA has been an enriching experience in many ways. Utilizing the Contextual Accreditation process to discern the means in which agencies, offering a variety of services, located throughout the US, Canada ,the Philippines and other countries provide best and most promising practices to their consumers has been particularly rewarding. read more>>

Purpose

An organization-wide Performance and Quality Improvement system advances efficient, effective, outcome-based service delivery, effective management practices, and the achievement of strategic and program goals.

FOC
CA-PQI 1: Culture of Improvement

The organization’s leadership fosters a culture of excellence and continual improvement. 

Rating Indicators
1
The organization's practices reflect full implementation of the standard. 
  • An organization’s leaders, which include its governing body, CEO, and senior managers, demonstrate a commitment to performance and quality improvement;  
    • Leaders allocate sufficient resources to sustain an organization-wide PQI system.
  • Senior managers can articulate how PQI information is used to improve practice, monitor service operations, and build organizational capacity.
  • Staff understand how PQI functions within the organization and have the opportunity to participate in PQI activities.
2
Practices are basically sound but there is room for improvement; e.g.,
  • Some organization leaders or senior managers are not committed to PQI, however sufficient resources needed to support and/or sustain the PQI system have been provided; or
  • There are minor resource gaps that Executive management is aware of and has a plan for improvement; or
  • Management staff are primarily involved but efforts are being made to involve other staff; or
  • Staff are involved but opportunities are limited, e.g., only direct service staff.
3
Practice needs significant improvement; e.g.,  
  • Sufficient resources needed to sustain the organization’s PQI structure and functions have not been identified or allocated; 
  • Only management and/or PQI staff are directly involved.
4
Implementation of the standard is minimal or there is no evidence of implementation at all.

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    • Long-term or strategic plan (See CA-GOV 7.02 or CA-AFM 4.02)
    • Annual plan (CA-GOV 7.03 or CA-AFM 4.03)
    • See response to Narrative Questions #1 and #2
    • Governing body meeting minutes for review of PQI reports
    • The Review Team will review the most recent budget for resources allocated to PQI
    • Interview:
      1. Governing body chair 
      2. CEO
      3. Staff at all levels
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