WHO IS ACCREDITED?

Private Organization Accreditation

Children's Home Society of Florida delivers a unique spectrum of social services designed to protect children at risk of abuse, neglect or abandonment; to strengthen and stabilize families; to help young people break the cycle of abuse and neglect; and to find safe, loving homes for children.
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ORGANIZATION TESTIMONIAL

Holy Family Institute

Sister Linda Yankoski, President/CEO

The Council On Accreditation provides all stakeholders involved in the delivery of social services the assurance that the organization is credible, effective, and is committed to quality improvement. The COA process is an important tool for anyone involved in leading an organization to establish best practices and maintaining and updating these practices over time.
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Purpose

An organization-wide Performance and Quality Improvement system advances efficient, effective, outcome-based service delivery, effective management practices, and the achievement of strategic and program goals.

FOC
CA-PQI 1: Culture of Improvement

The organization’s leadership fosters a culture of excellence and continual improvement. 

Rating Indicators
1
The organization's practices reflect full implementation of the standard. 
  • An organization’s leaders, which include its governing body, CEO, and senior managers, demonstrate a commitment to performance and quality improvement;  
    • Leaders allocate sufficient resources to sustain an organization-wide PQI system.
  • Senior managers can articulate how PQI information is used to improve practice, monitor service operations, and build organizational capacity.
  • Staff understand how PQI functions within the organization and have the opportunity to participate in PQI activities.
2
Practices are basically sound but there is room for improvement; e.g.,
  • Some organization leaders or senior managers are not committed to PQI, however sufficient resources needed to support and/or sustain the PQI system have been provided; or
  • There are minor resource gaps that Executive management is aware of and has a plan for improvement; or
  • Management staff are primarily involved but efforts are being made to involve other staff; or
  • Staff are involved but opportunities are limited, e.g., only direct service staff.
3
Practice needs significant improvement; e.g.,  
  • Sufficient resources needed to sustain the organization’s PQI structure and functions have not been identified or allocated; 
  • Only management and/or PQI staff are directly involved.
4
Implementation of the standard is minimal or there is no evidence of implementation at all.

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    • Long-term or strategic plan (See CA-GOV 7.02 or CA-AFM 4.02)
    • Annual plan (CA-GOV 7.03 or CA-AFM 4.03)
    • See response to Narrative Questions #1 and #2
    • Governing body meeting minutes for review of PQI reports
    • The Review Team will review the most recent budget for resources allocated to PQI
    • Interview:
      1. Governing body chair 
      2. CEO
      3. Staff at all levels
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