WHO IS ACCREDITED?

Private Organization Accreditation

Northside Psychological Services is a combination of both private practice and community mental health provider. We provide services to children and adults (EAP, private insurance, private pay, etc.) in our private practice setting. In our Community Care Program, we provide services to children and adolescents in their homes.
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ORGANIZATION TESTIMONIAL

Family Services of the North Shore

Kathleen Whyte, Manager of Human Resources / Accreditation Coordinator

Family Services of the North Shore is about to enter our third accreditation cycle with COA. Accreditation has provided us with a framework that enables us to demonstrate accountability to our clients, our funders and our donors. There is no question that the accreditation process and COA have benefited our agency.
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Purpose

An organization-wide Performance and Quality Improvement system advances efficient, effective, outcome-based service delivery, effective management practices, and the achievement of strategic and program goals.

Introduction

COA’s Performance and Quality Improvement (CA-PQI) standards encourage organizations to use data to identify areas of needed improvement and implement improvement plans in support of achieving performance targets, program goals, client satisfaction, and positive client outcomes.

A hallmark of COA’s comprehensive approach to PQI is the promotion of a broad-based, organization-wide process inclusive of staff, volunteers, and stakeholders, as a vital, necessary management tool. The CA-PQI  standards reflect what experts know about what it takes to start, and maintain, a useful quality improvement program. Taken together, the standards include practices that counter the tendency of organizations to place responsibility for quality improvement and results in one or a few individuals. As such, the standards recognize the value of involving staff at all levels of the organization.

Update:

  • Revised Standard - 02/13/17
    The Performance and Quality Improvement (PQI) standards were updated on February 13th, 2017 to reflect current best practice.

Performance and Quality Improvement Narrative

Self-Study Evidence
    1. Describe how your organization defines and represents a culture that values quality improvement, including:
      1. how strategic priorities influence the quality improvement process; 
      2. the role of the governing body and senior staff; and
      3. the role of external stakeholders.
    2. Describe the resources devoted to PQI.  Include in your response: 
      1. a brief overview of fiscal, staff, training, and technological resources; and
      2. a list of key PQI staff, including their role, qualifications, and experience.
    3. How has PQI data been used to identify areas for improvement?  Describe two or three areas that you are currently targeting for improvement within your PQI system.    
    4. Provide a list of measurement / data collection tools being used.  List must also delineate: 
      1. why each listed tool was chosen;
      2. if the tool is standardized or not; and 
      3. if the tool is required by contract or funding source.
    5. Describe your organization's status with implementing the CA-PQI  standards, including:
      1. strengths and accomplishments; and
      2. any challenges your organization is experiencing with implementing the CA-PQI standards.
    6. Provide any additional details that would increase the Peer Team’s understanding of your PQI system. 
    Note: The first CA-PQI Narrative Question provides evidence for CA-PQI 1. The second CA-PQI Narrative Question provides evidence for CA-PQI 1 and CA-PQI 3. The third CA-PQI Narrative Question provides evidence for CA-PQI 7.04. The fourth CA-PQI Narrative Question provides evidence for CA-PQI 4.
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