WHO IS ACCREDITED?

Private Organization Accreditation

Consumer Credit Counseling Service of the Savannah Area's mission is to provide the best non-profit community service, dedicated to delivering professional and confidential counseling, debt management, housing counseling and consumer education to all segments of the community regardless of ability to pay.
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VOLUNTEER TESTIMONIAL

Barry Gourley

Volunteer Roles: Endorser; Peer Reviewer

It is an honor to be a COA volunteer. I’ve had a great opportunity to work with fabulous COA volunteers, I’ve grown professionally in the COA accreditation process and I’ve met some wonderful people across this nation who are working hard to help and support children and families.
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Purpose

An organization-wide Performance and Quality Improvement system advances efficient, effective, outcome-based service delivery, effective management practices, and the achievement of strategic and program goals.

Introduction

COA’s Performance and Quality Improvement (CA-PQI) standards encourage organizations to use data to identify areas of needed improvement and implement improvement plans in support of achieving performance targets, program goals, client satisfaction, and positive client outcomes.

A hallmark of COA’s comprehensive approach to PQI is the promotion of a broad-based, organization-wide process inclusive of staff, volunteers, and stakeholders, as a vital, necessary management tool. The CA-PQI  standards reflect what experts know about what it takes to start, and maintain, a useful quality improvement program. Taken together, the standards include practices that counter the tendency of organizations to place responsibility for quality improvement and results in one or a few individuals. As such, the standards recognize the value of involving staff at all levels of the organization.

Performance and Quality Improvement Narrative

Self-Study Evidence
    1. Describe how your organization defines and represents a culture that values quality improvement, including:
      1. how strategic priorities influence the quality improvement process; 
      2. the role of the governing body and senior staff; and
      3. the role of external stakeholders.
    2. Describe the resources devoted to PQI.  Include in your response: 
      1. a brief overview of fiscal, staff, training, and technological resources; and
      2. a list of key PQI staff, including their role, qualifications, and experience.
    3. How has PQI data been used to identify areas for improvement?  Describe two or three areas that you are currently targeting for improvement within your PQI system.    
    4. Provide a list of measurement / data collection tools being used.  List must also delineate: 
      1. why each listed tool was chosen;
      2. if the tool is standardized or not; and 
      3. if the tool is required by contract or funding source.
    5. Describe your organization's status with implementing the CA-PQI  standards, including:
      1. strengths and accomplishments; and
      2. any challenges your organization is experiencing with implementing the CA-PQI standards.
    6. Provide any additional details that would increase the Peer Team’s understanding of your PQI system. 
    Note: The first CA-PQI Narrative Question provides evidence for CA-PQI 1. The second CA-PQI Narrative Question provides evidence for CA-PQI 1 and CA-PQI 3. The third CA-PQI Narrative Question provides evidence for CA-PQI 7.04. The fourth CA-PQI Narrative Question provides evidence for CA-PQI 4.
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