Private Organization Accreditation

Stillwater-based FamilyMeans provides services in budget and credit counseling, mental health, collaborative divorce, caregiver support, youth programming, and an employee assistance program. 


Barry Gourley

Volunteer Roles: Endorser; Peer Reviewer

It is an honor to be a COA volunteer. I’ve had a great opportunity to work with fabulous COA volunteers, I’ve grown professionally in the COA accreditation process and I’ve met some wonderful people across this nation who are working hard to help and support children and families.
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Family Preservation and Stabilisation Services improve family functioning, increase child and family well-being, ensure child safety, reduce the need for CPS intervention and the separation of children from their families, and ease the transition to reunification following a separation.

CA-FPS 5: Service Planning and Monitoring

Each family member participates in the development and ongoing review of a service plan that is the basis for delivery of appropriate services and support.

Interpretation: Generally children age six or over are to be included in service planning, unless there are clinical justifications for not doing so.

Rating Indicators
All elements or requirements outlined in the standard are evident in practice, as indicated by full implementation of the practices outlined in the Practice standards.
Practices are basically sound but there is room for improvement, as noted in the ratings for the Practice standards; e.g.,  
  • Minor inconsistencies and not yet fully developed practices are noted, however, these do not significantly impact service quality; or
  • Procedures need strengthening; or
  • With few exceptions procedures are understood by staff and are being used; or
  • For the most part, established timeframes are met; or
  • Proper documentation is the norm and any issues with individual staff members are being addressed through performance evaluations (CA-HR 6.02) and training (CA-TS 2.03); or
  • In a few instances client or staff signatures are missing and/or not dated; or
  • Active client participation occurs to a considerable extent.
Practice requires significant improvement, as noted in the ratings for the Practice standards. Service quality or program functioning may be compromised; e.g.,
  • Procedures and/or case record documentation need significant strengthening; or
  • Procedures are not well-understood or used appropriately; or
  • Timeframes are often missed; or
  • In a number of instances client or staff signatures are missing and/or not dated (CA-RPM 7.04); or
  • Quarterly reviews are not being done consistently; or
  • Level of care for some clients is inappropriate; or
  • Service planning is often done without full client participation; or
  • Appropriate family involvement is not documented; or
  • Documentation is routinely incomplete and/or missing; or
  • Assessments are done by referral source and no documentation and/or summary of required information present in case record; or
  • One of the Fundamental Practice Standards received a rating of 3 or 4.
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the Practice standards; e.g.,
  • No written procedures, or procedures are clearly inadequate or not being used; or
  • Documentation is routinely incomplete and/or missing; or  
  • Two or more Fundamental Practice Standards received a rating of 3 or 4.

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    • Service planning and monitoring procedures
    • Documentation of case review
    • Interview:
      1. Program director
      2. Relevant personnel
      3. Families served
    • Review case records

  • CA-FPS 5.01

    A family-centred service plan is developed within a timeframe that is appropriate to family needs, with the full participation of family members.

    Interpretation: Service planning is to be conducted so that family members retain as much personal responsibility and self-determination as possible and desired. Individuals with limited ability in making independent choices can receive help with making or learning to make decisions.

    Interpretation: If the timelines are not specified by legislation, regulations, and/or contracts, the service plan needs to be completed no longer than 90 days after intake.

  • CA-FPS 5.02

    The service plan is based on the assessment and includes:

    1. agreed upon goals, desired outcomes, and timeframes for achieving them;
    2. services and supports to be provided, and by whom; and
    3. a parent or legal guardian’s signature.

    Interpretation: The organization should demonstrate an acknowledgement of the value of incorporating culturally-grounded interventions into the service plan, and include traditional practices or customs of the child’s culture, tribe, or faith-based community to the greatest extent possible and appropriate. 

  • FP
    CA-FPS 5.03

    During service planning the organization explains:

    1. available options;
    2. how the organization can support the achievement of desired outcomes;
    3. the benefits, alternatives, and risks or consequences of planned services for all family members; and
    4. what information will be shared with the agency that made the initial referral for family preservation and stabilisation services, if applicable.

  • FP
    CA-FPS 5.04

    Families are informed about:

    1. any time limits associated with service provision;
    2. any limitations on subsequent service or follow-up upon case closure; and
    3. the role the organization will play in helping them identify resources that meet ongoing needs.

  • CA-FPS 5.05

    Extended family members and significant others, as appropriate and with the consent of the family, are advised of ongoing progress and invited to participate in case conferences.

    Interpretation: The organization can facilitate the participation of extended family and significant others by, for example, helping arrange transportation or including them in scheduling decisions.

  • CA-FPS 5.06

    The provider and family regularly review progress toward achievement of agreed upon goals and desired outcomes; and sign revisions to service goals and plans, and desired outcomes.

  • CA-FPS 5.07

    The provider and a supervisor, or a clinical, service, or peer team, review the case to assess:

    1. service plan implementation;
    2. the family’s progress toward achieving goals and desired outcomes; and
    3. the continuing appropriateness of agreed upon goals.

    Interpretation: Experienced providers may conduct reviews of their own cases. In such cases, the provider’s supervisor reviews a sample of the provider’s evaluations as per the requirements of the standard. Timeframes for service plan reviews should be adjusted depending upon issues and needs of persons receiving services, and the frequency and intensity of services provided. For example, if services are intended to endure for 8 weeks, reviews may need to occur biweekly whereas it may be more appropriate to conduct monthly reviews when services are intended to endure for 12 weeks or more. In rare cases when preventive services endure for up to a year, reviews can occur quarterly unless otherwise indicated.

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