WHO IS ACCREDITED?

Private Organization Accreditation

Lutheran Social Services of New England is a high-performing nonprofit organization. LSS is a powerful difference maker and go-to resource, driving ourselves to constantly anticipate futures that are different from the past. For 140 years, LSS has been caring for people in need in New England.
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ORGANIZATION TESTIMONIAL

Family Services of the North Shore

Kathleen Whyte, Manager of Human Resources / Accreditation Coordinator

Family Services of the North Shore is about to enter our third accreditation cycle with COA. Accreditation has provided us with a framework that enables us to demonstrate accountability to our clients, our funders and our donors. There is no question that the accreditation process and COA have benefited our agency.
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Purpose

Clients who receive Financial Education and Counselling services learn to solve financial problems and gain personal financial management skills.

CA-FEC 9: Responsible Management of Client Funds

The organization conducts its fiscal affairs responsibly.

NA The organization does not provide debt management plans.

Rating Indicators
1
All elements or requirements outlined in the standard are evident in practice, as indicated by full implementation of the practices outlined in the Practice standards.
2
Practices are basically sound but there is room for improvement, as noted in the ratings for the Practice standards; e.g.,
  • Minor inconsistencies and not yet fully developed practices are noted, however, these do not significantly impact service quality; or
  • Procedures need strengthening; or
  • With few exceptions procedures are understood by staff and are being used; or
  • For the most part, established timeframes are met; or
  • Proper documentation is the norm and any issues with individual staff members are being addressed through performance evaluations (CA-HR 6.02) and training (CA-TS 2.03); or
  • Active client participation occurs to a considerable extent.
3
Practice requires significant improvement, as noted in the ratings for the Practice standards. Service quality or program functioning may be compromised; e.g.,
  • Procedures and/or case record documentation need significant strengthening; or
  • Procedures are not well-understood or used appropriately; or
  • Timeframes are often missed; or
  • A number of client records are missing important information  or
  • Client participation is inconsistent; or
  • One of the Fundamental Practice Standards received a rating of 3 or 4.
4
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the Practice standards; e.g.,
  • No written procedures, or procedures are clearly inadequate or not being used; or
  • Documentation is routinely incomplete and/or missing; or  
  • Two or more Fundamental Practice Standards received a rating of 3 or 4.

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    • Procedures regarding segregation and deposit of client funds
    • Procedures for maintaining credit balances in accord with legal requirements
    • Financial records
    • Interview:
      1. Program director
      2. Relevant personnel
      3. Clients
    • Review client files

  • CA-FEC 9.01

    The organization makes initial and daily deposits of client funds in a separate account with a federally insured financial institution.

    Interpretation: Deposits of client funds should be made daily, unless they are not identified. If they are not identified, all reasonable means to identify them must be undertaken. Additionally, the client’s funds should be deposited into an account identified as in trust for the client, i.e., Client Trust Account.


  • CA-FEC 9.02

    The organization manages the following in accordance with state and federal laws and/or banking regulations:

    1. credit balances on accounts;
    2. uncashed checks;
    3. funds left in client deposit accounts;
    4. trust account reconciliation; and
    5. any other client funds.
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