Private Organization Accreditation

Northside Psychological Services is a combination of both private practice and community mental health provider. We provide services to children and adults (EAP, private insurance, private pay, etc.) in our private practice setting. In our Community Care Program, we provide services to children and adolescents in their homes.


Family Services of the North Shore

Kathleen Whyte, Manager of Human Resources / Accreditation Coordinator

Family Services of the North Shore is about to enter our third accreditation cycle with COA. Accreditation has provided us with a framework that enables us to demonstrate accountability to our clients, our funders and our donors. There is no question that the accreditation process and COA have benefited our agency.
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Clients who receive Financial Education and Counselling services learn to solve financial problems and gain personal financial management skills.

CA-FEC 13: Truth in Marketing

Services are accurately depicted in the organization’s marketing efforts.

Rating Indicators
All elements or requirements outlined in the standard are evident in practice, as indicated by full implementation of the practices outlined in the Practice standards.
Practices are basically sound but there is room for improvement, as noted in the ratings for the Practice standards; e.g.,
  • Minor inconsistencies and not yet fully developed practices are noted, however, these do not significantly impact service quality; or
  • Procedures need strengthening; or
  • With few exceptions procedures are understood by staff and are being used; or
  • For the most part, established timeframes are met; or
  • Proper documentation is the norm and any issues with individual staff members are being addressed through performance evaluations (CA-HR 6.02) and training (CA-TS 2.03); or
  • Active client participation occurs to a considerable extent.
Practice requires significant improvement, as noted in the ratings for the Practice standards. Service quality or program functioning may be compromised; e.g.,
  • Procedures and/or case record documentation need significant strengthening; or
  • Procedures are not well-understood or used appropriately; or
  • Timeframes are often missed; or
  • A number of client records are missing important information  or
  • Client participation is inconsistent; or
  • One of the Fundamental Practice Standards received a rating of 3 or 4.
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the Practice standards; e.g.,
  • No written procedures, or procedures are clearly inadequate or not being used; or
  • Documentation is routinely incomplete and/or missing; or  
  • Two or more Fundamental Practice Standards received a rating of 3 or 4.

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    • Information given to consumers
    • Media advertisements
    • Interview:
      1. Marketing personnel

  • CA-FEC 13.01

    The organization?s marketing efforts:

    1. accurately describe the organization and its services; and
    2. provide relevant contact information, including a current address, on all printed or electronic advertisements.

  • CA-FEC 13.02

    An organization that uses a vendor to generate consumer leads does not provide incentives for such leads.

    Interpretation: This standard requires that the organization does not base payment to the lead vendor on the number of leads generated. Such a practice may encourage lead vendors to generate leads using statements that do not accurately reflect the organization’s services. 

    Interpretation: The use of a locator service is permissible.  These services connect an individual via telephone or a website with the nearest credit counseling organization based on the location of the person. There is a small fee each time a person is connected to pay for the locator services operation. According to 501q.1.f of the Internal Revenue Service code, 501c3 organizations cannot receive any amount of money for sending or receiving referrals for debt management plans.

    NA The organization does not use a vendor to generate consumer leads.

  • CA-FEC 13.03

    Written information explains:

    1. the range of services and options available, including bankruptcy; and
    2. that receipt of financial education and counselling services does not guarantee participation in debt management program services.
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