WHO IS ACCREDITED?

Private Organization Accreditation

Stillwater-based FamilyMeans provides services in budget and credit counseling, mental health, collaborative divorce, caregiver support, youth programming, and an employee assistance program. 
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ORGANIZATION TESTIMONIAL

Advantage Credit Counseling Service

Mary Loftus, VP, Agency Service

Our agency is preparing for reaccreditation under the Eighth Edition Standards. The COA site is well organized and very easy to use. Our team of employees working on the reaccreditation process has found the tools index to be very helpful, particularly some of the templates.
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Purpose

Clients who receive Financial Education and Counselling services learn to solve financial problems and gain personal financial management skills.

CA-FEC 10: Creditor Relations

The organization demonstrates credibility and accountability to the credit-granting entities that have agreed to participate in a debt management plan.

Update:

  • Deleted Evidence - 05/15/17
    Procedures for providing creditor information about organization practice was removed from the self-study. 

Interpretation: When the creditor’s policy is in conflict with the requirements of these standards, the organization should act in accordance with creditor requirements and with the client’s best interest in mind.

Interpretation: An organization that uses a third party electronic payment provider is responsible for all of the standards in this section, and:

  1. ensures that the standards are reflected in the contract; and
  2. establishes a process to confirm that contract obligations are being upheld.

NA The organization does not provide debt management plans.

Rating Indicators
1
All elements or requirements outlined in the standard are evident in practice, as indicated by full implementation of the practices outlined in the Practice standards.
2
Practices are basically sound but there is room for improvement, as noted in the ratings for the Practice standards; e.g.,
  • Minor inconsistencies and not yet fully developed practices are noted, however, these do not significantly impact service quality; or
  • Procedures need strengthening; or
  • With few exceptions procedures are understood by staff and are being used; or
  • For the most part, established timeframes are met; or
  • Proper documentation is the norm and any issues with individual staff members are being addressed through performance evaluations (CA-HR 6.02) and training (CA-TS 2.03); or
  • Active client participation occurs to a considerable extent.
3
Practice requires significant improvement, as noted in the ratings for the Practice standards. Service quality or program functioning may be compromised; e.g.,
  • Procedures and/or case record documentation need significant strengthening; or
  • Procedures are not well-understood or used appropriately; or
  • Timeframes are often missed; or
  • A number of client records are missing important information  or
  • Client participation is inconsistent; or
  • One of the Fundamental Practice Standards received a rating of 3 or 4.
4
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the Practice standards; e.g.,
  • No written procedures, or procedures are clearly inadequate or not being used; or
  • Documentation is routinely incomplete and/or missing; or  
  • Two or more Fundamental Practice Standards received a rating of 3 or 4.

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    • Procedures for informing and communicating with creditors
    • Financial records
    • Procedures that describe how the organization notifies creditors when clients discontinue DMPs
    • Written information that describes fair share contributions
    • Interview:
      1. Program director
      2. Relevant personnel
      3. Clients
    • Review client files

  • CA-FEC 10.01

    The organization provides electronic funds transfers at the creditor?s request.


  • CA-FEC 10.02

    The organization:

    1. promptly informs the creditor upon discovery of a posting problem;
    2. promptly refunds to the client or creditor any improperly credited amount; and
    3. either bills the creditor for its fair share and remits the client’s gross payment, or deducts the fair share contribution from the client’s payment, according to the creditor’s requirements.

  • CA-FEC 10.03

    When a DMP is discontinued, the organization is responsible for providing notice of discontinuation to the creditor, as per creditor requirements.

    Interpretation: Information may be provided to the creditor within the timeframes noted in creditor policy.