WHO IS ACCREDITED?

Private Organization Accreditation

Family Services of Southeast Texas strengthens families through accessible, affordable counseling services and education for issues affecting family life, mental health and employment.  We also provide comprehensive domestic violence shelter and support services.
read more >>

VOLUNTEER TESTIMONIAL

Barry Gourley

Volunteer Roles: Endorser; Peer Reviewer

It is an honor to be a COA volunteer. I’ve had a great opportunity to work with fabulous COA volunteers, I’ve grown professionally in the COA accreditation process and I’ve met some wonderful people across this nation who are working hard to help and support children and families.
read more>>

Purpose

The organization earns and sustains the public trust through honest, truthful, and responsible transactions, partnerships, and relationships with individuals, communities, providers, businesses, donors, and government entities.

FOC
CA-ETH 5: Professional Conduct

The organization conducts business and delivers services in an honest, ethical, objective manner and is guided in making decisions by professional responsibility.

Note: Please see Conflict of Interest Policy and Procedure Template - Private, Public, Canadian, Network for additional assistance with this standard.

Rating Indicators
1
The organization's practices fully meet the standard, as indicated by full implementation of the practices outlined in the CA-ETH 5 Practice standards.
2
Practices are basically sound but there is room for improvement, as noted in the ratings for the CA-ETH 5 Practice Standards.
3
Practice requires significant improvement, as noted in the ratings for the CA-ETH 5 Practice Standards.
4
Implementation of the standard is minimal or there is no evidence of implementation at al, as noted in the ratings for the CA-ETH 5 Practice Standards.

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    • Policy regarding ethical referral practices (CA-ETH 5.02)
    • A written statement provided to persons served that clarifies the relationship between the private practitioner and the organization
    • Policy prohibiting preferential treatment
    • Review service-related referral procedures
    • Interview:
      1. CEO
      2. Direct service personnel
      3. Persons served/community stakeholders

  • CA-ETH 5.01

    Staff and volunteers know and follow the code of ethics of the organization and their respective professions, and of the organization, as appropriate.

    Interpretation: The organization should establish its own code of conduct and ethical practice if the majority of its staff and volunteers are not members of professional bodies.

    Rating Indicators
    1
    The standard has been fully implemented.  The organization requires its professional personnel to become familiar with and abide by the code of ethics of their respective professions.  This requirement is reinforced through supervision and in-service training.
    2
    Practices are basically sound but there is room for improvement; e.g., 
    • Expectations about codes of ethics are not consistently communicated across all programs and services or for all professional staff.
    3
    Practice requires significant improvement; e.g., 
    • The organization does not have a formal requirement regarding professional codes of ethics, but does so informally.
    4
    Implementation of the standard is minimal or there is no evidence of implementation at all; e.g.,
    • Staff report conflicts between professional ethics and organizational practices.

  • CA-ETH 5.02

    The organization prohibits: 

    1. making or accepting payment or other consideration in exchange for referrals; 
    2. steering, directing referrals to, or giving preference to service recipients who are easier or less costly to serve; and 
    3. steering or directing referrals to private practices in which personnel, consultants, or the immediate families of  personnel and consultants are engaged. 

    Interpretation: It is permissible to include personnel and consultants with private practices, or their family members with private practices, on referral lists , but the organization may not actively direct service recipients to the practices of these individuals.

    Rating Indicators
    1
    The organization's practices reflect full implementation of the standard.
    2
    Practices are basically sound but there is room for improvement; e.g.,
    • Some aspects of the policy are vaguely written, but there have been no ethical violations of the principles outlined in the standard.
    3
    Practice requires significant improvement, e.g., 
    • Significant aspects of the policy are vaguely written or confusing; or
    • The policy does not address at least one of the standards elements; or
    • The policy exists but enforcement is lax and there have been a few instances where it has been violated; or
    • The policy generally is understood but it is an unwritten expectation.
    4
    Implementation of the standard is minimal or there is no evidence of implementation at all: e.g.,
    • No policy exists; or
    • Policy is not enforced or is ignored in practice.

  • CA-ETH 5.03

    The organization prohibits preferential treatment of organization personnel, consultants; community partners; and members of the organization’s governing body or advisory groups who apply for and/or receive the organization’s services.

    Rating Indicators
    1
    The organization's practices reflect full implementation of the standard.
    2
    Practices are basically sound but there is room for improvement; e.g.,
    • The organization, in practice, does not give preferential treatment and this expectation is well understood, but a few staff members are not aware of it.
    3
    Practice requires significant improvement, e.g., 
    • The policy is vaguely written policy or confusing; or
    • The policy does not address at least one of the groups listed in the standard; or
    • The policy exists but enforcement is lax and there have been a few violations noted, or staff unaware of the policy; or
    • The policy generally is understood but it is an unwritten expectation.
    4
    Implementation of the standard is minimal or there is no evidence of implementation at all; e.g.,
    • No policy exists; or
    • Policy is not enforced or is ignored in practice.

  • CA-ETH 5.04

    An organization requires practitioners with a private practice on its premises to provide their clients with a written statement that clarifies the relationship between the private practitioner and the organization.

    Interpretation: As an example, the statement would make it known if a practitioner is also an employee or volunteer of the organization, and clearly indicate that the client is not being served by the organization.

    NA Private practice is not permitted on the organization’s premises.

    Rating Indicators
    1
    The organization's practices reflect full implementation of the standard.
    2
    Practices are basically sound but there is room for improvement; e.g., 
    • The written statement is vaguely written or confusing.
    3
    Practice requires significant improvement; e.g., 
    • The requirement exists but enforcement is lax and there have been a few instances where it has been violated.
    4
    Implementation of the standard is minimal or there is no evidence of implementation at all; e.g., 
    • The written statement does not exist or the requirement is not enforced or is ignored in practice.
Copyright © 2018 Council on Accreditation. All Rights Reserved.  Privacy Policy and Terms of Use