WHO IS ACCREDITED?

Private Organization Accreditation

CSS Healthcare Services provides Community based health services to the young, the elderly and to Individuals with Developmental Disability. Founded in 1997, we have the ability to offer a variety of quality community-based services to our clients, which has greatly contributed to our growth and success.
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ORGANIZATION TESTIMONIAL

Advantage Credit Counseling Service

Mary Loftus, VP, Agency Service

Our agency is preparing for reaccreditation under the Eighth Edition Standards. The COA site is well organized and very easy to use. Our team of employees working on the reaccreditation process has found the tools index to be very helpful, particularly some of the templates.
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Purpose

The organization earns and sustains the public trust through honest, truthful, and responsible transactions, partnerships, and relationships with individuals, communities, providers, businesses, donors, and government entities.

FOC
CA-ETH 4: Protection of Reporters of Suspected Misconduct

The organization prohibits employment-related retaliation against staff, and others affiliated with the organization, who come forward with information about suspected misconduct or questionable practices, and provides an appropriate, confidential channel for reporting such information.

Interpretation: An organization establishing a policy to protect reporters of suspected misconduct can begin by adopting a code of conduct and ethical practice and developing reporting procedures. Procedures should include avoidance of baseless allegations, maintenance of anonymity, definitions, rights and responsibilities, and the role of supervisors, senior management, and governing body officers or committees.

Note: Please see the Whistleblower Policy Template - Private, Public, Canadian, Network for additional assistance with this standard.

Rating Indicators
1
The organization's practices reflect full implementation of the standard.
2
Practices are basically sound but there is room for improvement; e.g., 
  • The definition of what constitutes a reportable violation lacks specificity.
3
Practice requires significant improvement; e.g.,
  • There is a perception among staff that procedures do not adequately protect anonymity; or
  • Procedures are not readily available or staff and board members are  not aware they exist; or
  • Procedures do not adequately protect against retaliation.
4
Implementation of the standard is minimal or there is no evidence of implementation at all; e.g.,
  • Staff report feeling afraid or intimidated.

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    • Policy and procedures protecting reporters of suspected misconduct
    • Documentation of any grievances/incidents related to retaliation
    • Personnel Manual
    • Grievance policy and procedures
    • Interview:
      1. CEO
      2. Personnel at all levels
      3. HR director
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