Private Organization Accreditation

Family Services of Southeast Texas strengthens families through accessible, affordable counseling services and education for issues affecting family life, mental health and employment.  We also provide comprehensive domestic violence shelter and support services.


Bonnie Bagley

Volunteer Roles: Evaluator; Lead Evaluator; Peer Reviewer; Team Leader

I have found that being a COA Volunteer builds my professional skills and experience in ways that more traditional workshops do not. The opportunity to learn about best practices through the COA standards and then see how agencies implement them is truly a growth experience.
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Experiential Education provides safe, activity-based opportunities for learning and reflection that support the achievement of identified program outcomes.

CA-EES 7: Supervision

Participants are supervised, and group size is adjusted to promote safety and limit liability and risk.

Rating Indicators
All elements or requirements outlined in the standard are evident in practice, as indicated by full implementation of the practices outlined in the Practice standards.
Practices are basically sound but there is room for improvement, as noted in the ratings for the Practice standards; e.g.,
  • Minor inconsistencies and not yet fully developed practices are noted, however, these do not significantly impact service quality; or
  • Procedures need strengthening; or
  • With few exceptions procedures are understood by staff and are being used; or
  • For the most part, established timeframes are met; or
  • Proper documentation is the norm and any issues with individual staff members are being addressed through performance evaluations (CA-HR 6.02) and training (CA-TS 2.03); or
  • Active client participation occurs to a considerable extent.
Practice requires significant improvement, as noted in the ratings for the Practice standards. Service quality or program functioning may be compromised; e.g.,
  • Procedures and/or case record documentation need significant strengthening; or
  • Procedures are not well-understood or used appropriately; or
  • Timeframes are often missed; or
  • A number of client records are missing important information  or
  • Client participation is inconsistent; or
  • One of the Fundamental Practice Standards received a rating of 3 or 4.
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the Practice standards; e.g.,
  • No written procedures, or procedures are clearly inadequate or not being used; or
  • Documentation is routinely incomplete and/or missing; or  
  • Two or more Fundamental Practice Standards received a rating of 3 or 4.

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    • Procedures for establishing and adjusting personnel/participant ratios
    • Procedures regarding staff assignment for activities
    • Procedures that address solo activities
    • Coverage schedules for a recent three-month period
    • Interview:
      1. Program director
      2. Relevant personnel
      3. Individuals and families served
    • Review case records
    • Review logs

  • FP
    CA-EES 7.01

    Group size is adjusted according to:

    1. the nature of the activity;
    2. the age and abilities of participants; and
    3. applicable legal requirements.

  • FP
    CA-EES 7.02

    Group activities are supervised by:

    1. at least two group leaders or instructors; and
    2. additional staff when known risks are present.

  • FP
    CA-EES 7.03

    Personnel-participant ratios are adjusted according to:

    • the level of the activity’s difficulty, risk, and distance from the organization’s central location;
    • the skill and experience of personnel; and
    • the age, developmental level, and needs of the group.

  • FP
    CA-EES 7.04

    For solo activities, a group leader or instructor:

    1. is responsible for the safety of that person or group;
    2. maintains sight or sound contact 24 hours a day, or has a plan for making contact in the event of urgent or emergent situations; and
    3. adjusts the degree of supervision to the participant’s ability, the terrain, and environmental conditions.

    NA The organization does not conduct solo activities.

  • FP
    CA-EES 7.05

    At least one person assigned to an activity or group:

    1. is certified by an organization with recognized expertise in the activity area when such certification is available; or
    2. has documented and verified training and actual experience, and can demonstrate competence in conducting the particular activity.

  • FP
    CA-EES 7.06

    A coverage and supervision plan is developed for groups physically distant from the organization’s central location and:

    1. indicates the reporting relationships and delegation of authority; and
    2. gives decision-making authority to a person qualified by a combination of education, field experience, technical and safety expertise, and maturity.

    Interpretation: “Physically distant” can mean off-property or off-site.

    NA The organization does not conduct trips or activities physically distant from the organization’s central location.

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