WHO IS ACCREDITED?

Private Organization Accreditation

HeartShare assist individuals with developmental disabilities through education, day, residential and recreation programs, case management, and health services, and provides foster care/adoption services, counseling, after school and energy assistance programs, and programs for people with HIV/AIDS.
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ORGANIZATION TESTIMONIAL

Family Services of the North Shore

Kathleen Whyte, Manager of Human Resources / Accreditation Coordinator

Family Services of the North Shore is about to enter our third accreditation cycle with COA. Accreditation has provided us with a framework that enables us to demonstrate accountability to our clients, our funders and our donors. There is no question that the accreditation process and COA have benefited our agency.
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Purpose

Early Childhood Education facilitates appropriate child development and ensures the health and safety of children in care.

CA-ECE 2: Enrollment

The organization responds to requests for care promptly and responsively.

Rating Indicators
1
All elements or requirements outlined in the standard are evident in practice, as indicated by full implementation of the practices outlined in the Practice standards.
2
Practices are basically sound but there is room for improvement, as noted in the ratings for the Practice standards; e.g.,
  • Minor inconsistencies and not yet fully developed practices are noted, however, these do not significantly impact service quality; or
  • Procedures need strengthening; or
  • With few exceptions procedures are understood by staff and are being used; or
  • For the most part, established timeframes are met; or
  • Proper documentation is the norm and any issues with individual staff members are being addressed through performance evaluations (CA-HR 6.02) and training (CA-TS 2.03); or
  • Active client participation occurs to a considerable extent.
3
Practice requires significant improvement, as noted in the ratings for the Practice standards. Service quality or program functioning may be compromised; e.g.,
  • Procedures and/or case record documentation need significant strengthening; or
  • Procedures are not well-understood or used appropriately; or
  • Timeframes are often missed; or
  • A number of client records are missing important information  or
  • Client participation is inconsistent; or
  • One of the Fundamental Practice Standards received a rating of 3 or 4.
4
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the Practice standards; e.g.,
  • No written procedures, or procedures are clearly inadequate or not being used; or
  • Documentation is routinely incomplete and/or missing; or  
  • Two or more Fundamental Practice Standards received a rating of 3 or 4.

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    • Enrollment procedures
    • Parent handbook and other informational materials provided upon enrollment
    • Resource and referral list
    • Interview:
      1. Relevant staff
      2. Parents

  • CA-ECE 2.01

    Prior to enrollment, parents are offered a tour of the facility and receive information regarding:

    1. the organization’s approach to education, child development, and behaviour management;
    2. policies and procedures, including situations that can result in a child’s removal from the program;
    3. classroom rules and expectations;
    4. opportunities and expectations for parental participation;
    5. applicable child protection reporting mandates;
    6. established mechanisms for parents to report safety concerns or suspected child abuse and neglect;
    7. means of resolving differences or complaints; and
    8. fees, operating hours, and whether or not there is space currently available.

  • CA-ECE 2.02

    Enrollment practices:

    1. ensure equitable treatment;
    2. support timely initiation of care; and
    3. provide for placement on a waiting list, if desired.

  • CA-ECE 2.03

    When the organization cannot meet the parent’s need for care, it provides an explanation and appropriate referrals.

    Interpretation: Early childhood education providers are not expected to make referrals to specific providers, but should be able to direct parents to local child care resource and referral or relevant websites.

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