Private Organization Accreditation

Family Services of Southeast Texas strengthens families through accessible, affordable counseling services and education for issues affecting family life, mental health and employment.  We also provide comprehensive domestic violence shelter and support services.


Catholic Charities, Diocese of Covington

Wm. R. (Bill) Jones, ACSW, MDiv, Chief Executive Officer

Catholic Charities in Covington has been COA accredited since 1996. Though the time spent in completing the self study and hosting the site visit can sometimes feel sometimes daunting, the rewards far outweigh the effort. In our agency, the self-study is a group process that involves every member of the staff from the CEO to the building maintenance staff.
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Early Childhood Education facilitates appropriate child development and ensures the health and safety of children in care.

CA-ECE 2: Enrollment

The organization responds to requests for care promptly and responsively.

Rating Indicators
All elements or requirements outlined in the standard are evident in practice, as indicated by full implementation of the practices outlined in the Practice standards.
Practices are basically sound but there is room for improvement, as noted in the ratings for the Practice standards; e.g.,
  • Minor inconsistencies and not yet fully developed practices are noted, however, these do not significantly impact service quality; or
  • Procedures need strengthening; or
  • With few exceptions procedures are understood by staff and are being used; or
  • For the most part, established timeframes are met; or
  • Proper documentation is the norm and any issues with individual staff members are being addressed through performance evaluations (CA-HR 6.02) and training (CA-TS 2.03); or
  • Active client participation occurs to a considerable extent.
Practice requires significant improvement, as noted in the ratings for the Practice standards. Service quality or program functioning may be compromised; e.g.,
  • Procedures and/or case record documentation need significant strengthening; or
  • Procedures are not well-understood or used appropriately; or
  • Timeframes are often missed; or
  • A number of client records are missing important information  or
  • Client participation is inconsistent; or
  • One of the Fundamental Practice Standards received a rating of 3 or 4.
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the Practice standards; e.g.,
  • No written procedures, or procedures are clearly inadequate or not being used; or
  • Documentation is routinely incomplete and/or missing; or  
  • Two or more Fundamental Practice Standards received a rating of 3 or 4.

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    • Enrollment procedures
    • Parent handbook and other informational materials provided upon enrollment
    • Resource and referral list
    • Interview:
      1. Relevant staff
      2. Parents

  • CA-ECE 2.01

    Prior to enrollment, parents are offered a tour of the facility and receive information regarding:

    1. the organization’s approach to education, child development, and behaviour management;
    2. policies and procedures, including situations that can result in a child’s removal from the program;
    3. classroom rules and expectations;
    4. opportunities and expectations for parental participation;
    5. applicable child protection reporting mandates;
    6. established mechanisms for parents to report safety concerns or suspected child abuse and neglect;
    7. means of resolving differences or complaints; and
    8. fees, operating hours, and whether or not there is space currently available.

  • CA-ECE 2.02

    Enrollment practices:

    1. ensure equitable treatment;
    2. support timely initiation of care; and
    3. provide for placement on a waiting list, if desired.

  • CA-ECE 2.03

    When the organization cannot meet the parent’s need for care, it provides an explanation and appropriate referrals.

    Interpretation: Early childhood education providers are not expected to make referrals to specific providers, but should be able to direct parents to local child care resource and referral or relevant websites.

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