WHO IS ACCREDITED?

Private Organization Accreditation

Germaine Lawrence is a residential treatment center for girls ages 12-18 with complex behavioral, psychological and learning challenges.   Girls live at our programs while receiving special education, individual, family and group therapy; psychiatric and primary medical care; and a wide variety of therapeutic activities and interventions.
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ORGANIZATION TESTIMONIAL

Orange County Government, Youth & Family Services Division

Rodney J. Hrobar Sr., LMHC, CPP, Quality Assurance Manager

As the lead agency in Orange County, providing the safety net for children and families, it is reassuring that our clients can be confident that their needs will be addressed in accordance with the most stringent standards of public, as well as private, accountability as monitored and reviewed by the Council on Accreditation. 
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Purpose

Child Protective Services protect children from abuse and neglect and increase child well-being and family stability.

CA-CPS 13: Case Closing

Case closing is a planned, orderly process.

Rating Indicators
1
All elements or requirements outlined in the standard are evident in practice, as indicated by full implementation of the practices outlined in the Practice standards.
2
Practices are basically sound but there is room for improvement, as noted in the ratings for the Practice standards; e.g.,   
  • Minor inconsistencies and not yet fully developed practices are noted, however, these do not significantly impact service quality; or
  • Procedures need strengthening; or
  • With few exceptions procedures are understood by staff and are being used; or
  • Proper documentation is the norm and any issues with individual staff members are being addressed through performance evaluations (CA-HR 6.02) and training (CA-TS 2.03); or
  • In a few instances the organization terminated services inappropriately; or
  • Active client participation occurs to a considerable extent; or
  • A formal case closing summary and assessment is not consistently provided to the public authority per the requirements of the standard.
3
Practice requires significant improvement, as noted in the ratings for the Practice standards. Service quality or program functioning may be compromised; e.g.,
  • Procedures and/or case record documentation need significant strengthening; or
  • Procedures are not well-understood or used appropriately; or
  • Services are routinely terminated inappropriately; or
  • A formal case closing summary and assessment is seldom provided to the public authority per the requirements of the standard.; or
  • A number of client records are missing important information; or
  • Client participation is inconsistent; or
  • One of the Fundamental Practice Standards received a rating of 3 or 4.
4
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the Practice standards; e.g.,
  • No written procedures, or procedures are clearly inadequate or not being used; or
  • Documentation is routinely incomplete and/or missing; or  
  • Two or more Fundamental Practice Standards received a rating of 3 or 4.

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    • Case closing procedures
No On-Site Evidence
    • Interview:
      1. Program director
      2. Supervisors
      3. Relevant personnel
    • Review case records

  • FP
    CA-CPS 13.01

    The organization evaluates the need to keep the case open every 6 months and uses criteria that consider safety and risk factors to determine when to close a case.


  • CA-CPS 13.02

    Planning for case closing:

    1. is a clearly defined process that includes assignment of staff responsibility;
    2. begins at intake;
    3. involves the family and others, as appropriate; and
    4. includes discussion with the family about the successful changes in behaviours and conditions that reduced risk to the child, and plans and strategies for maintaining those changes.

  • CA-CPS 13.03

    Upon case closing, the organization notifies any collaborating service providers, and the courts, as appropriate.


  • FP
    CA-CPS 13.04

    Reunification planning is ongoing throughout the work with families and
    includes:

    1. ongoing, mutual assessment of the progress towards meeting family goals;
    2. emotional and physical preparation with parents, non-custodial parents, children, and resource families;
    3. transfer of all applicable legal, educational, and medical documents and service summaries prior to reunification date;
    4. assistance in accessing needed community-based resources prior to reunification date; and
    5. identification of post-reunification services.


  • CA-CPS 13.05

    The organization develops aftercare plans with children and families, sufficiently in advance of case closing that specify options for meeting the families’ needs for supports and services, and the steps to meeting these needs.

    Interpretation: The organization develops the plan in collaboration with children and families, explores suitable resources, and takes the initiative to make contact with service providers with the family or on behalf of the family if they would benefit from this assistance.

    Interpretation: When the case involves an Indian child, resources available through the tribe or local Indian organizations should be considered when developing an aftercare plan.

    Research Note: Aftercare services such as in-home support, counselling, housing assistance, and respite care can support reunification efforts.


  • CA-CPS 13.06

    The organization follows up on the aftercare plan, as appropriate, when possible, and with the permission of children and families.

    Interpretation: Reasons why follow-up may not be appropriate include, and are not limited to, cases where the person’s participation is involuntary.

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