WHO IS ACCREDITED?

Private Organization Accreditation

Consumer Credit Counseling Service of the Savannah Area's mission is to provide the best non-profit community service, dedicated to delivering professional and confidential counseling, debt management, housing counseling and consumer education to all segments of the community regardless of ability to pay.
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VOLUNTEER TESTIMONIAL

Nicole Deprez-Garrity, M.Ed.

Volunteer Roles: Endorser, Lead Endorser

Nicole Deprez-Garrity is a lead After School Endorser based in Germany.
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Purpose

Families participating in Child and Family Development and Support Services delivered through strong community partnerships gain new competencies, improve child health and well-being, improve family functioning, and make family-community connections.

CA-CFD 15: Personnel

Program personnel are capable of helping children and families consider options, improve their functioning, and achieve their goals and desired outcomes.

Update:

  • Revised Evidence - 08/15/17
    The scope of the evidence of personnel workloads has been broadened.
Rating Indicators
1
All elements or requirements outlined in the standard are evident in practice, as indicated by full implementation of the practices outlined in the Practice standards.
2
Practices are basically sound but there is room for improvement, as noted in the ratings for the Practice standards; e.g.,  
  • With some exceptions, staff (direct service providers, supervisors, and program managers) possess the required qualifications, including: education, experience, training, skills, temperament, etc., but the integrity of the service is not compromised.
    • Supervisors provide additional support and oversight, as needed, to staff without the listed qualifications.
    • Most staff who do not meet educational requirements are seeking to obtain them.
  • With some exceptions staff have received required training, including applicable specialized training.
    • Training curricula are not fully developed or lack depth.
    • A few personnel have not yet received required training.
    • Training documentation is consistently maintained and kept up-to-date with some exceptions.
  • A substantial number of supervisors meet the requirements of the standard, and the organization provides training and/or consultation to improve competencies.
    • Supervisors provide structure and support in relation to service outcomes, organizational culture and staff retention.
  • With a few exceptions caseload sizes are consistently maintained as required by the standards.
  • Workloads are such that staff can effectively accomplish their assigned tasks and provide quality services, and are adjusted as necessary in accord with established workload procedures.
    • Procedures need strengthening.
    • With few exceptions procedures are understood by staff and are being used.
  • With a few exceptions specialized staff are retained as required and possess the required qualifications.
  • Specialized services are obtained as required by the standards.
3
Practice requires significant improvement, as noted in the ratings for the Practice standards.  Service quality or program functioning may be compromised; e.g.,
  • One of the Fundamental Practice Standards received a rating of 3 or 4.
  • A significant number of staff, e.g., direct service providers, supervisors, and program managers, do not possess the required qualifications, including: education, experience, training, skills, temperament, etc.; and as a result the integrity of the service may be compromised.
    • Job descriptions typically do not reflect the requirements of the standards, and/or hiring practices do not document efforts to hire staff with required qualifications when vacancies occur.
    • Supervisors do not typically provide additional support and oversight to staff without the listed qualifications.
  • A significant number of staff have not received required training, including applicable specialized training.
    • Training documentation is poorly maintained.
  • A significant number of supervisors do not meet the requirements of the standard, and the organization makes little effort to provide training and/or consultation to improve competencies.
  • There are numerous instances where caseload sizes exceed the standards' requirements.
  • Workloads are are excessive and the integrity of the service may be compromised. 
    • Procedures need significant strengthening; or
    • Procedures are not well-understood or used appropriately; or
  • Specialized staff are typically not retained as required and/or many do not possess the required qualifications; or
  • Specialized services are infrequently obtained as required by the standards.
4
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the Practice standards; e.g.,

For example:
  • Two or more Fundamental Practice Standards received a rating of 3 or 4.

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    • Program staffing chart that includes lines of supervision
    • List of personnel that includes:
      1. name;
      2. title;
      3. degree held and/or other credentials;
      4. FTE or volunteer;
      5. length of service at the organization;
      6. time in current position
    • Table of contents of training curricula
    • Description of average workload, including average caseload size if applicable
    • Procedures and criteria used for assigning cases, and for assigning and evaluating workloads
    • Job descriptions
    • Documentation of training
    • Training curricula
    • Supervision schedule
    • Interview:
      1. Supervisors
      2. Personnel
    • Review personnel files

  • FP
    CA-CFD 15.01

    Program personnel have the competencies needed to:

    1. engage, establish trust, develop relationships, and collaborate effectively with individuals and families from a wide range of backgrounds, cultures, and perspectives;
    2. provide services in a culturally competent manner;
    3. promote respect and encourage independence;
    4. use appropriate methods of support and establish professional boundaries with families;
    5. observe and understand child, individual, and family functioning;
    6. educate families about child development, child rearing, and positive personal development;
    7. identify and build on strengths;
    8. assess needs, risks, and safety;
    9. recognize and address problems related to substance use, mental health, domestic violence, and child abuse and neglect;
    10. recognize and respond to signs of prenatal and postpartum depression;
    11. collaborate with service providers; and
    12. link families with needed services offered by other service providers.

    Interpretation: Competency can be demonstrated through a combination of education, training, and experience.

    Research Note: Studies have found that between 10 and 20 percent of women experience depression either during pregnancy (prenatal) or within 12 months of giving birth (postpartum). A much smaller percentage experience postpartum psychosis. Symptoms of postpartum depression can include: persistent sadness, irritability, lack of self-care, insomnia, fatigue, anxiety, poor bonding with baby, and thoughts of suicide. Maternal depression can be treated successfully, especially if identified early. 

    NA The organization provides only parent education groups.


  • CA-CFD 15.02

    Staff providing early intervention services have the additional competencies needed to:

    1. administer early intervention techniques;
    2. understand issues of particular relevance to the families of children with developmental delays or disabilities; and
    3. help families learn how to support and promote their children’s healthy development.

    Interpretation: Competency can be demonstrated through a combination of education, training, and experience.

    NA The organization does not provide an early intervention program.


  • CA-CFD 15.03

    Program personnel providing parent education services in a group setting have the competencies needed to:

    1. engage and motivate group members;
    2. understand group dynamics;
    3. lead discussions;
    4. facilitate group activities;
    5. collaborate effectively with individuals and families from a wide range of backgrounds, cultures, and perspectives;
    6. provide services in a culturally competent manner;
    7. promote respect and encourage independence;
    8. educate individuals and families about child development, child rearing, and positive personal development; and
    9. recognize family needs and collaborate with community providers.

    Interpretation: Competency can be demonstrated through a combination of education, training, and experience.

    NA The organization does not provide parent education groups.


  • CA-CFD 15.04

    Supervisors are qualified by:

    1. an advanced degree in a relevant health or human service field; or 
    2. a bachelor’s degree in a relevant human service field and two years’ experience working with children and families; or
    3. a two-year diploma in a relevant human services field and at least four years’ experience working with children and families.

    Interpretation: When supervisors are qualified by element (b), prior experience with supervision is desirable.


  • CA-CFD 15.05

    Supervisors provide:

    1. regular support and supervision to all direct service personnel; and
    2. additional support and supervision to personnel who are new or developing competencies or qualifications.

  • FP
    CA-CFD 15.06

    Staff workloads support the achievement of positive outcomes for families, are regularly reviewed, and are based on an assessment of the following:

    1. the qualifications, competencies, and experience of the provider, including the level of supervision needed;
    2. case complexity and status;
    3. the work and time required to accomplish assigned tasks, including those associated with individual caseloads and other job responsibilities;
    4. whether services are provided by multiple professionals or team members; and
    5. service volume, accounting for assessed level of needs of new and current families and referrals.

    Update:

    • Deleted NA - 08/15/17

    Interpretation: Case complexity can take into account: the intensity of child and family needs, the size of the family, travel time, the goal, and the desired outcome of the case.

    When services are provided through a home visiting model, caseloads generally range from 15 – 25 families, depending upon the frequency and intensity of services provided.


  • CA-CFD 15.07

    When multiple service providers are involved, a team approach is used to ensure a comprehensive, integrated approach to service delivery.

    Interpretation: Mechanisms should be in place to facilitate communication and coordination.

    NA The organization does not involve multiple service providers in service delivery.

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