WHO IS ACCREDITED?

Private Organization Accreditation

Debt Education and Certification Foundation (DECAF), a private non-profit 501(c)(3) organization, provides high-quality financial education and counseling, with nationwide outreach throughout the U.S. DECAF is HUD-approved, and recognized as one of the 100 Best Companies to Work for in Texas.
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ORGANIZATION TESTIMONIAL

Family Services of the North Shore

Kathleen Whyte, Manager of Human Resources / Accreditation Coordinator

Family Services of the North Shore is about to enter our third accreditation cycle with COA. Accreditation has provided us with a framework that enables us to demonstrate accountability to our clients, our funders and our donors. There is no question that the accreditation process and COA have benefited our agency.
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Purpose

Community Change Initiatives mobilize the community for action; strengthen the capacity of residents and organizations to effect and sustain change; build and improve neighborhoods; and lay the groundwork for future progress.

CA-CCI 6: Implementation of the Plan

The organization works with relevant stakeholders to implement activities and projects that:

  1. build or improve some aspect of the community;
  2. address the priorities and goals specified in the plan; and
  3. allow stakeholders to collaborate in a way that builds social and human capital.

Interpretation: Initiatives may include a wide variety of projects and activities, depending upon available resources, priorities, and goals. Examples include, but are not limited to: implementing garden, park, or abandoned space revitalisation projects; conducting street and alley improvements; developing transportation networks; forming advocacy groups on topics such as social welfare, racial equity, fair and affordable housing, and civil rights; community policing; forming a community development credit union or loan fund; attracting or developing new businesses; setting up workforce development or job linkage programs; renovating homes; developing new housing; energising schools; offering positive youth development activities; holding community festivals; using community expertise to provide family support services; and providing server or gatekeeper trainings.

Note: If an organization has not yet begun to implement its plan, it should request an NA for this standard.

Rating Indicators
1
All elements or requirements outlined in the standard are evident in practice, as indicated by full implementation of the practices outlined in the Practice standards.
2
Practices are basically sound but there is room for improvement, as noted in the ratings for the Practice standards; e.g.,
  • Minor inconsistencies and not yet fully developed practices are noted, however, these do not significantly impact service quality; or
  • Procedures need strengthening; or
  • With few exceptions procedures are understood by staff and are being used; or
  • For the most part, established timeframes are met; or
  • Proper documentation is the norm and any issues with individual staff members are being addressed through performance evaluations (CA-HR 6.02) and training (CA-TS 2.03); or
  • Active client participation occurs to a considerable extent.
3
Practice requires significant improvement, as noted in the ratings for the Practice standards. Service quality or program functioning may be compromised; e.g.,
  • Procedures and/or case record documentation need significant strengthening; or
  • Procedures are not well-understood or used appropriately; or
  • Timeframes are often missed; or
  • A number of client records are missing important information  or
  • Client participation is inconsistent; or
  • One of the Fundamental Practice Standards received a rating of 3 or 4.
4
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the Practice standards; e.g.,
  • No written procedures, or procedures are clearly inadequate or not being used; or
  • Documentation is routinely incomplete and/or missing; or  
  • Two or more Fundamental Practice Standards received a rating of 3 or 4.

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    • A description of how activities and projects promote the goals specified in the plan(s)
    • Documentation that demonstrates implementation of projects and activities (e.g., letters confirming projects and activities)
    • Interview:
      1. Program director
      2. Relevant personnel
      3. Stakeholders
    • Observe community activities and projects, if possible
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