WHO IS ACCREDITED?

Private Organization Accreditation

Sweetser, a Maine non-profit agency operating since 1828, provides comprehensive mental and behavioral health and substance abuse treatment services. Statewide, it serves around 15,000 consumers a year, including children, adults, and families in outpatient, office-based, and residential settings.
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ORGANIZATION TESTIMONIAL

Holy Family Institute

Sister Linda Yankoski, President/CEO

The Council On Accreditation provides all stakeholders involved in the delivery of social services the assurance that the organization is credible, effective, and is committed to quality improvement. The COA process is an important tool for anyone involved in leading an organization to establish best practices and maintaining and updating these practices over time.
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Purpose

The organization’s administrative and service environments are respectful, caring, safe, and accessible, and contribute to organizational productivity and effective service delivery.

Introduction

The Administrative and Service Environment standards reflect the significant impact that accessibility, health, and safety have on an organization’s productivity. These standards address explicitly how accessibility, emergency response preparedness, disease prevention, health, and physical safety apply to both the service and administrative environment. This section highlights the importance of providing a safe and healthy environment for people to work and receive services. The Administrative and Service Environment section includes a significant number of Fundamental Practice Standards. 

Interpretation: Facilities reflect the organization’s commitment to provide comfort and dignity to individuals of diverse backgrounds and ages.

Note: Please see Facility Observation Checklist - Private, Public, Canadian for additional assistance with this standard.

Note: Please see CA-ASE Reference List for a list of resources that informed the development of these standards.

Administrative and Service Environment Narrative

Self-Study Evidence
    • Describe the overall environment in which your organization operates and any environment-related security or emergency preparedness issues that may impact your organization (e.g., Our organization opened a new shelter three years ago in a more centralized location that was more accessible to the majority of our service population. However, the neighborhood has been identified as a high crime area with an increase in vandalism and break-ins over the past ten years. Since starting operations in the new location, our organization has taken the following precautions to insure the safety of our personnel and service recipients…).
    • Cite 2-3 examples of activities or decisions that your organization has undertaken that contributed to the health and safety of persons served, personnel, and visitors (eg, Over the past 12 months our organization has designed and implemented an extensive training program to insure that all current and incoming staff receive comprehensive training on how to respond to medical threats and emergencies As part of this program, we have scheduled training sessions on …).
    • Provide any additional information that would increase the Peer Team's understanding of how your organization creates a safe and respectful environment that contributes to organizational productivity and effective service delivery.
    • A list of licenses applicable to your programs and services including the oversight bodies that issue and monitor them
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