WHO IS ACCREDITED?

Private Organization Accreditation

Children's Home Society of Florida delivers a unique spectrum of social services designed to protect children at risk of abuse, neglect or abandonment; to strengthen and stabilize families; to help young people break the cycle of abuse and neglect; and to find safe, loving homes for children.
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VOLUNTEER TESTIMONIAL

Bonnie Bagley

Volunteer Roles: Evaluator; Lead Evaluator; Peer Reviewer; Team Leader

I have found that being a COA Volunteer builds my professional skills and experience in ways that more traditional workshops do not. The opportunity to learn about best practices through the COA standards and then see how agencies implement them is truly a growth experience.
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Purpose

The organization’s administrative and service environments are respectful, caring, safe, and accessible, and contribute to organizational productivity and effective service delivery.

Introduction

The Administrative and Service Environment standards reflect the significant impact that accessibility, health, and safety have on an organization’s productivity. These standards address explicitly how accessibility, emergency response preparedness, disease prevention, health, and physical safety apply to both the service and administrative environment. This section highlights the importance of providing a safe and healthy environment for people to work and receive services. The Administrative and Service Environment section includes a significant number of Fundamental Practice Standards.

Interpretation: Facilities reflect the organization’s commitment to provide comfort and dignity to individuals of diverse backgrounds and ages.

Research Note: Administrative and Service Environment practices are based predominantly in legal codes and administrative guidelines. Standards in this section were developed using legal documents such as the Americans with Disabilities Act, and safety guidelines published by the Occupational Safety and Health Administration (OSHA) and the Center for Disease Control and Prevention (CDC).

Note: Please see ASE Reference List for a list of resources that informed the development of these standards.

Note: Please see Facility Observation Checklist - Private, Public, Canadian for additional assistance with this standard.

Administrative and Service Environment Narrative

Self-Study Evidence
    • Describe the overall environment in which your organization operates and any environment-related security or emergency preparedness issues that may impact your organization (e.g., Our organization opened a new shelter three years ago in a more centralized location that was more accessible to the majority of our service population. However, the neighborhood has been identified as a high crime area with an increase in vandalism and break-ins over the past ten years. Since starting operations in the new location, our organization has taken the following precautions to ensure the safety of our personnel and service recipients…).
    • Cite 2-3 examples of activities or decisions that your organization has undertaken that contributed to the health and safety of persons served, personnel, and visitors (e.g., Over the past 12 months our organization has designed and implemented an extensive training program to ensure that all current and incoming staff receive comprehensive training on how to respond to medical threats and emergencies. As part of this program, we have scheduled training sessions on …).
    • Provide any additional information that would increase the Peer Team’s understanding of how your organization creates a safe and respectful environment that contributes to organizational productivity and effective service delivery.
    • A list of licenses applicable to your programs and services including the oversight bodies that issue and monitor them
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