Joseph J. Ledger, Captain

COA Standards for Military Family Readiness Programs

Accreditation greatly enhanced our quality improvement and customer focused service. COA’s standards as applied to the Wisconsin National Guard Family Readiness Programs have given the organization an opportunity to examine best practice and improve the quality of service provided to our customers. Becoming accredited and now developing a plan to maintain our accreditation has helped us increase our professionalism and thereby provide better services.

While receiving excellent support from COA staff, the accreditation process offered many benefits to all the Military Family Readiness programs within the Wisconsin National Guard. First, we created customer rights policies and procedures which define expectations for both our staff and our customers. Second, we have developed a formal community capacity (outreach) procedure, which ensures we bring the very best community resources to our customers. This has allowed us to engage our various stakeholders throughout the planning and execution of our diverse programs.

WHO IS ACCREDITED?

Private Organization Accreditation

Northside Psychological Services is a combination of both private practice and community mental health provider. We provide services to children and adults (EAP, private insurance, private pay, etc.) in our private practice setting. In our Community Care Program, we provide services to children and adolescents in their homes.
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VOLUNTEER TESTIMONIAL

Anita Paukovits

Volunteer Roles: Peer Reviewer

Being a COA peer reviewer has clearly played a role in my professional development and has made me a better administrator at my own agency as a result!  To be part of a professional network that is on the cutting edge of program, practice, fiscal responsibility, and insuring Best Practice across the field is an amazing opportunity.
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