Joseph J. Ledger, Captain

COA Standards for Military Family Readiness Programs

Accreditation greatly enhanced our quality improvement and customer focused service. COA’s standards as applied to the Wisconsin National Guard Family Readiness Programs have given the organization an opportunity to examine best practice and improve the quality of service provided to our customers. Becoming accredited and now developing a plan to maintain our accreditation has helped us increase our professionalism and thereby provide better services.

While receiving excellent support from COA staff, the accreditation process offered many benefits to all the Military Family Readiness programs within the Wisconsin National Guard. First, we created customer rights policies and procedures which define expectations for both our staff and our customers. Second, we have developed a formal community capacity (outreach) procedure, which ensures we bring the very best community resources to our customers. This has allowed us to engage our various stakeholders throughout the planning and execution of our diverse programs.

WHO IS ACCREDITED?

Private Organization Accreditation

Consumer Credit Counseling Service of the Savannah Area's mission is to provide the best non-profit community service, dedicated to delivering professional and confidential counseling, debt management, housing counseling and consumer education to all segments of the community regardless of ability to pay.
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VOLUNTEER TESTIMONIAL

Rochelle Haimes, ACSW

Volunteer Roles: Commissioner; Peer Reviewer; Standards Panel Member; Team Leader

Rochelle is a Consultant working with a variety of private organizations to become accredited. Her primary area of expertise is in facilitating the development of PQI systems and activities. Her previous experience with both small and large organizations is the cornerstone for her long-standing volunteer activities as a Peer reviewer and as a Team Leader.
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