Shawna Huff, BSW, RSW, Director, Quality Improvement & Knowledge Management

COA Standards for Canadian Organizations

As a Canadian organization, our agency valued the Canadian specific standards and contextual accreditation established by COA that draws on the unique narrative of an agency as part of the review process. COA accreditation has engendered an increased awareness of PQI across our agency by helping us improve practices, processes, and further develop and formalize our PQI plan. Most importantly, it has improved services provided to the individuals and families that we serve. In addition, the enduring support of our Accreditation Coordinator throughout the process and the partnership cultivated by the Peer Reviewers on site, make staff feel supported, comfortable and at ease.

WHO IS ACCREDITED?

Private Organization Accreditation

Catholic Charities alleviates human suffering and improves the quality of life of 100,000 people annually, regardless of religious background. A staff of 600 provides support and services related to housing, food, mental health, children's services, addiction treatment, and domestic violence services.
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ORGANIZATION TESTIMONIAL

Holy Family Institute

Sister Linda Yankoski, President/CEO

The Council On Accreditation provides all stakeholders involved in the delivery of social services the assurance that the organization is credible, effective, and is committed to quality improvement. The COA process is an important tool for anyone involved in leading an organization to establish best practices and maintaining and updating these practices over time.
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