Shawna Huff, BSW, RSW, Director, Quality Improvement & Knowledge Management

COA Standards for Canadian Organizations

As a Canadian organization, our agency valued the Canadian specific standards and contextual accreditation established by COA that draws on the unique narrative of an agency as part of the review process. COA accreditation has engendered an increased awareness of PQI across our agency by helping us improve practices, processes, and further develop and formalize our PQI plan. Most importantly, it has improved services provided to the individuals and families that we serve. In addition, the enduring support of our Accreditation Coordinator throughout the process and the partnership cultivated by the Peer Reviewers on site, make staff feel supported, comfortable and at ease.

WHO IS ACCREDITED?

Private Organization Accreditation

White's Residential & Family Services is Indiana's largest social services agency offering accredited and comprehensive residential, foster care, independent living, adoption, and home-based services.
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VOLUNTEER TESTIMONIAL

Bonnie Bagley

Volunteer Roles: Evaluator; Lead Evaluator; Peer Reviewer; Team Leader

I have found that being a COA Volunteer builds my professional skills and experience in ways that more traditional workshops do not. The opportunity to learn about best practices through the COA standards and then see how agencies implement them is truly a growth experience.
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