COA's monitoring and oversight processes verify an ASP’s continued compliance and with the Hague standards.

COA’s monitoring and oversight process is composed of the following components:

  1. Self-reporting of critical incidents and significant occurrences.
  2. Investigation of complaints filed in the Hague Complaint Registry.
  3. Completion of the Semi Annual Report on Complaints (SARC) and Annual Attestation (AA).
  4. Adverse action when an ASP has failed to maintain substantial compliance with the standards.

Please see COA’s Hague Accreditation and Approval Policies and Procedures Manual for more detailed information about monitoring and oversight requirements and procedures.

WHO IS ACCREDITED?

Private Organization Accreditation

As one of the largest family services agencies in the country, Child & Family Services has dedicated its resources to meet the needs of the community since 1873.
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VOLUNTEER TESTIMONIAL

Ulysses Arteaga, L.C.S.W.

Volunteer Roles: Commissioner; EPPA; Marine Reviewer; Military Reviewer; Peer Reviewer; Team Leader

The Consuelo Foundation 2012 Peer Reviewer of the Year, Mr. Arteaga conducts two to three site visits a year, often volunteering for visits that require a Spanish speaking peer.
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