COA's monitoring and oversight processes verify an ASP’s continued compliance and with the Hague standards.
COA’s monitoring and oversight process is composed of the following components:
- Self-reporting of critical incidents and significant occurrences.
- Investigation of complaints filed in the Hague Complaint Registry.
- Completion of the Semi Annual Report on Complaints (SARC) and Annual Attestation (AA).
- Adverse action when an ASP has failed to maintain substantial compliance with the standards.
Please see COA’s Hague Accreditation and Approval Policies and Procedures Manual for more detailed information about monitoring and oversight requirements and procedures.
Private Organization Accreditation
Catholic Charities alleviates human suffering and improves the quality of life of 100,000 people annually, regardless of religious background. A staff of 600 provides support and services related to housing, food, mental health, children's services, addiction treatment, and domestic violence services.
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Holy Family Institute
Sister Linda Yankoski, President/CEO
The Council On Accreditation provides all stakeholders involved in the delivery of social services the assurance that the organization is credible, effective, and is committed to quality improvement. The COA process is an important tool for anyone involved in leading an organization to establish best practices and maintaining and updating these practices over time.