COA's monitoring and oversight processes verify an ASP’s continued compliance and with the Hague standards.
COA’s monitoring and oversight process is composed of the following components:
- Self-reporting of critical incidents and significant occurrences.
- Investigation of complaints filed in the Hague Complaint Registry.
- Completion of the Semi Annual Report on Complaints (SARC) and Annual Attestation (AA).
- Adverse action when an ASP has failed to maintain substantial compliance with the standards.
Please see COA’s Hague Accreditation and Approval Policies and Procedures Manual for more detailed information about monitoring and oversight requirements and procedures.
Private Organization Accreditation
Southeastern Regional Mental Health, Developmental Disabilities and Substance Abuse Services is a Local Management Entity, covering the geographic areas of Bladen, Columbus, Robeson, and Scotland counties. SER ensures continuity of care to consumers through access to a quality of care system available 24/7/365 days a year through management of our network provider services.
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Volunteer Roles: Endorser; Peer Reviewer
It is an honor to be a COA volunteer. I’ve had a great opportunity to work with fabulous COA volunteers, I’ve grown professionally in the COA accreditation process and I’ve met some wonderful people across this nation who are working hard to help and support children and families.