COA's monitoring and oversight processes verify an ASP’s continued compliance and with the Hague standards.
COA’s monitoring and oversight process is composed of the following components:
- Self-reporting of critical incidents and significant occurrences.
- Investigation of complaints filed in the Hague Complaint Registry.
- Completion of the Semi Annual Report on Complaints (SARC) and Annual Attestation (AA).
- Adverse action when an ASP has failed to maintain substantial compliance with the standards.
Please see COA’s Hague Accreditation and Approval Policies and Procedures Manual for more detailed information about monitoring and oversight requirements and procedures.
Private Organization Accreditation
Lutheran Social Services of New England is a high-performing nonprofit organization. LSS is a powerful difference maker and go-to resource, driving ourselves to constantly anticipate futures that are different from the past. For 140 years, LSS has been caring for people in need in New England.
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Audrey Coleman, RN-MSN
Volunteer Roles: Military Reviewer; Peer Reviewer; Team Leader
My first experience with COA was in 1999 with what was a NC Area Program. I started as a peer reviewer in 2005, doing two to four site visits a year. I am also a team leader and have recently been approved to be a military reviewer.