COA's monitoring and oversight processes verify an ASP’s continued compliance and with the Hague standards.
COA’s monitoring and oversight process is composed of the following components:
- Self-reporting of critical incidents and significant occurrences.
- Investigation of complaints filed in the Hague Complaint Registry.
- Completion of the Semi Annual Report on Complaints (SARC) and Annual Attestation (AA).
- Adverse action when an ASP has failed to maintain substantial compliance with the standards.
Please see COA’s Hague Accreditation and Approval Policies and Procedures Manual for more detailed information about monitoring and oversight requirements and procedures.
The Village for Families & Children, Inc.
Galo A. Rodriguez, M.P.H., President & CEO
COA Peer Reviewers demonstrated their expertise through their knowledge of COA standards as well as experience in the behavioral health field. In addition, COA’s seminars and tools were very helpful in guiding us through the accreditation process.