Updated Behavior Support and Management Standards

The BSM standards were developed through months of research, from feedback we’ve received on the standards throughout the years, a panel of experts, and field comments.

Private // Canadian

COA is excited to announce the update of the Behavior and Support Management Administration and Management Standards (BSM). 

Some big changes organizations should be aware of include moving all references to foster parents to the Foster and Kinship Care service standards, the inclusion of the umbrella term of crisis situations for organizations that prohibit restrictive interventions, and increased guidance for organizations working with people with developmental delays in Clients Rights and Training and Supervision. The standards have been infused with more trauma informed language, center the individual as expert of their challenging behavior, and promote proactive approaches to care. 

The updated BSM standards can be viewed here

Questions regarding the update can be directed to Isabelle Leventhal, Standards Associate.  

Special Thanks

The successful development of these updated standards relied heavily on of the thoughtful feedback and expertise of the following individuals: 

Perry S. Sutherland, ACSW, LCSW, Westbrook School Department

Karen Sammon, Maryvale

Kelly Smith, Crossnore School & Children's Home

Ross Wendel, Omaha Home for Boys

Mike Angstadt, Angstadt Consulting and Teambuilding Services, Inc.

Shawna Huff, The Family Centre

Valerie McDaniels, Illinois Department of Children and Family Services

Gail Biro, Omni Visions, Inc.

Paula Cerio, Liberty Resources, Inc.

Shobha Mttal, Familylinks

Patrick Cork, Wisconsin Department of Health Services

Vivian Floch, SCO Family of Services

Kacy Cartere, Crossnore School & Children's Home

Kathy Cook

Tara Pappas, UMFS

Suzanne Saylors, Twin Cedars Youth & Family Services, Inc.


Private Organization Accreditation

One Hope United offers a range of services aimed at our mission of "Protecting children and strengthening families" including early childhood education, early intervention and prevention, family preservation, foster care, residential, and adoption.


Holy Family Institute

Sister Linda Yankoski, President/CEO

The Council On Accreditation provides all stakeholders involved in the delivery of social services the assurance that the organization is credible, effective, and is committed to quality improvement. The COA process is an important tool for anyone involved in leading an organization to establish best practices and maintaining and updating these practices over time.
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