Updated Behavior Support and Management Standards

The BSM standards were developed through months of research, from feedback we’ve received on the standards throughout the years, a panel of experts, and field comments.

Private // Canadian

COA is excited to announce the update of the Behavior and Support Management Administration and Management Standards (BSM). 

Some big changes organizations should be aware of include moving all references to foster parents to the Foster and Kinship Care service standards, the inclusion of the umbrella term of crisis situations for organizations that prohibit restrictive interventions, and increased guidance for organizations working with people with developmental delays in Clients Rights and Training and Supervision. The standards have been infused with more trauma informed language, center the individual as expert of their challenging behavior, and promote proactive approaches to care. 

The updated BSM standards can be viewed here

Questions regarding the update can be directed to Isabelle Leventhal, Standards Associate.  

Special Thanks

The successful development of these updated standards relied heavily on of the thoughtful feedback and expertise of the following individuals: 

Perry S. Sutherland, ACSW, LCSW, Westbrook School Department

Karen Sammon, Maryvale

Kelly Smith, Crossnore School & Children's Home

Ross Wendel, Omaha Home for Boys

Mike Angstadt, Angstadt Consulting and Teambuilding Services, Inc.

Shawna Huff, The Family Centre

Valerie McDaniels, Illinois Department of Children and Family Services

Gail Biro, Omni Visions, Inc.

Paula Cerio, Liberty Resources, Inc.

Shobha Mttal, Familylinks

Patrick Cork, Wisconsin Department of Health Services

Vivian Floch, SCO Family of Services

Kacy Cartere, Crossnore School & Children's Home

Kathy Cook

Tara Pappas, UMFS

Suzanne Saylors, Twin Cedars Youth & Family Services, Inc.


Private Organization Accreditation

Catholic Charities alleviates human suffering and improves the quality of life of 100,000 people annually, regardless of religious background. A staff of 600 provides support and services related to housing, food, mental health, children's services, addiction treatment, and domestic violence services.


The Village for Families & Children, Inc.

Galo A. Rodriguez, M.P.H., President & CEO

COA Peer Reviewers demonstrated their expertise through their knowledge of COA standards as well as experience in the behavioral health field. In addition, COA’s seminars and tools were very helpful in guiding us through the accreditation process.
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