Launch of COA’s New Maintenance of Accreditation Process

COA summarizes the key changes associated with it's new MOA process

Over the past two years, COA has been working with internal and external stakeholders on transforming the Maintenance of Accreditation (MOA) process, and today we are excited to announce the launch of the new process.

Summary of Changes

Starting in June 2016, COA will collect structured data from all accredited organizations across common organizational domains. The goals of this new process are to:

  • Further engage organizations in their adherence to the standards by annually reporting and tracking metrics on their administrative practices
  • Share data back, in aggregate, with our accredited organizations to define performance benchmarks
  • Provide COA with more information to enhance the standards, the accreditation process, and associated resources

Data Collected as MOA Evidence

The following data will be collected as part of the MOA process. COA has created this tool to assist in gathering this data.

  • Rate of substantiated grievances
  • Days cash on hand
  • Rate of management retention
  • Rate of employee retention
  • Average tenure of all employees

MOA Payments

For added convenience, COA is also implementing a new feature in the MyCOA portal that will allow organizations to pay their MOA fee online.

Effective Date

Organizations with an MOA due on or after June 30, 2016 will submit the data above in their MyCOA Portal. COA will notify the Primary Contact on the first business day of the month prior to the MOA due date and provide instructions on submitting evidence. 

Please note, it may take 1-2 years to accumulate benchmark data.

Online MOA payments will also be available beginning in June.

As COA is committed to organizational excellence, the MOA process will be continually monitored to assess its requirements and their applicability and relevance to the accreditation process and all our stakeholders. 

For immediate questions regarding the new MOA process, please contact Lorraine Smikle

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