Updated Standards Supporting the Use of Technology Now Available

COA partnered with a diverse panel of subject matter experts to strengthen standards relating to technology adoption and utilization as well as provide clarity to the field.

For Private and Canadian Organizations

Technology continues to advance and evolve at a rapid pace. Improved consumer engagement, increased accessibility, and cost-savings are just some of the many benefits this new technological frontier brings. 

COA recognizes that organizations are currently exploring the use of technology in different capacities to promote positive outcomes. To better support the use of information and communications technology among our accredited organizations, COA partnered with a diverse panel of subject matter experts to update our Risk Prevention and Management (RPM) standards. The updates strengthen the standards relating to technology adoption and utilization as well as provide clarity to the field. 

The more significant changes include: 

  • A new core concept (RPM 11) for organizations engaging in technology-based service delivery (e.g., video conferencing, telephonic services, mobile applications, interactive messaging platforms, etc.); 
  • Revised standards and interpretations in RPM 2, RPM 4, RPM 5, RPM 6, and RPM 7 to reflect current and emerging technology trends and best practices;
  • Additional research notes and interpretations to provide guidance on the protection of confidential information and data, security risk assessments, HIPAA compliance, disaster recovery plans, social media, and the use of mobile devices; and
  • Minor revisions to Client Rights (CR), Training and Supervision (TS), Ethical Practice (ETH), Administrative and Service Environment (ASE), Human Resources Management (HR), and Governance (GOV) to accompany the changes in RPM.

For more information, please refer to the Technology Standards Updates Summary or visit Standards Updates

WHO IS ACCREDITED?

Private Organization Accreditation

Debt Education and Certification Foundation (DECAF), a private non-profit 501(c)(3) organization, provides high-quality financial education and counseling, with nationwide outreach throughout the U.S. DECAF is HUD-approved, and recognized as one of the 100 Best Companies to Work for in Texas.
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VOLUNTEER TESTIMONIAL

Mike Angstadt

Volunteer Roles: Commissioner; Hague Evaluator; Lead Evaluator; Peer Reviewer; Team Leader

Serving as a Team Leader for COA has been an enriching experience in many ways. Utilizing the Contextual Accreditation process to discern the means in which agencies, offering a variety of services, located throughout the US, Canada ,the Philippines and other countries provide best and most promising practices to their consumers has been particularly rewarding. read more>>

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