Updated Standards Supporting the Use of Technology Now Available

COA partnered with a diverse panel of subject matter experts to strengthen standards relating to technology adoption and utilization as well as provide clarity to the field.

For Private and Canadian Organizations

Technology continues to advance and evolve at a rapid pace. Improved consumer engagement, increased accessibility, and cost-savings are just some of the many benefits this new technological frontier brings. 

COA recognizes that organizations are currently exploring the use of technology in different capacities to promote positive outcomes. To better support the use of information and communications technology among our accredited organizations, COA partnered with a diverse panel of subject matter experts to update our Risk Prevention and Management (RPM) standards. The updates strengthen the standards relating to technology adoption and utilization as well as provide clarity to the field. 

The more significant changes include: 

  • A new core concept (RPM 11) for organizations engaging in technology-based service delivery (e.g., video conferencing, telephonic services, mobile applications, interactive messaging platforms, etc.); 
  • Revised standards and interpretations in RPM 2, RPM 4, RPM 5, RPM 6, and RPM 7 to reflect current and emerging technology trends and best practices;
  • Additional research notes and interpretations to provide guidance on the protection of confidential information and data, security risk assessments, HIPAA compliance, disaster recovery plans, social media, and the use of mobile devices; and
  • Minor revisions to Client Rights (CR), Training and Supervision (TS), Ethical Practice (ETH), Administrative and Service Environment (ASE), Human Resources Management (HR), and Governance (GOV) to accompany the changes in RPM.

For more information, please refer to the Technology Standards Updates Summary or visit Standards Updates

WHO IS ACCREDITED?

Private Organization Accreditation

Lutheran Social Services of New England is a high-performing nonprofit organization. LSS is a powerful difference maker and go-to resource, driving ourselves to constantly anticipate futures that are different from the past. For 140 years, LSS has been caring for people in need in New England.
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VOLUNTEER TESTIMONIAL

Audrey Coleman, RN-MSN

Volunteer Roles: Military Reviewer; Peer Reviewer; Team Leader

My first experience with COA was in 1999 with what was a NC Area Program. I started as a peer reviewer in 2005, doing two to four site visits a year. I am also a team leader and have recently been approved to be a military reviewer.
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