Updated Standards Supporting the Use of Technology Now Available

COA partnered with a diverse panel of subject matter experts to strengthen standards relating to technology adoption and utilization as well as provide clarity to the field.

For Private and Canadian Organizations

Technology continues to advance and evolve at a rapid pace. Improved consumer engagement, increased accessibility, and cost-savings are just some of the many benefits this new technological frontier brings. 

COA recognizes that organizations are currently exploring the use of technology in different capacities to promote positive outcomes. To better support the use of information and communications technology among our accredited organizations, COA partnered with a diverse panel of subject matter experts to update our Risk Prevention and Management (RPM) standards. The updates strengthen the standards relating to technology adoption and utilization as well as provide clarity to the field. 

The more significant changes include: 

  • A new core concept (RPM 11) for organizations engaging in technology-based service delivery (e.g., video conferencing, telephonic services, mobile applications, interactive messaging platforms, etc.); 
  • Revised standards and interpretations in RPM 2, RPM 4, RPM 5, RPM 6, and RPM 7 to reflect current and emerging technology trends and best practices;
  • Additional research notes and interpretations to provide guidance on the protection of confidential information and data, security risk assessments, HIPAA compliance, disaster recovery plans, social media, and the use of mobile devices; and
  • Minor revisions to Client Rights (CR), Training and Supervision (TS), Ethical Practice (ETH), Administrative and Service Environment (ASE), Human Resources Management (HR), and Governance (GOV) to accompany the changes in RPM.

For more information, please refer to the Technology Standards Updates Summary or visit Standards Updates

WHO IS ACCREDITED?

Private Organization Accreditation

As one of the largest family services agencies in the country, Child & Family Services has dedicated its resources to meet the needs of the community since 1873.
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VOLUNTEER TESTIMONIAL

Judy Kay, LCSW

Volunteer Roles: Peer Reviewer; Team Leader

In administration for 22 of 24 years at Child Saving Institute, a COA-accredited not-for-profit child welfare agency in Omaha, Nebraska. Retired approximately two years ago, I moved to Tucson, Arizona, where I advocate for children's rights as a Court Appointed Special Advocate (CASA) volunteer to three young children.
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