HeartShare Human Services of New York, Brooklyn, NY

HeartShare’s Management Training Program

Abstract: HeartShare’s Performance & Quality Improvement plan and activities helped to identify the need for a management training program. Thus, for over a year, the agency designed an 18-month comprehensive, competency-based Management Training Program (MTP). The overall, long-term goal of the Management Training Program is to improve staff satisfaction and retention rates by improving the skills of our supervisors. The MTP is comprised of three tracks: Supervision and Management Skills (I), Communication Skills (II) and Leadership Skills (III). The Supervision/Management and Communication Tracks focus on basic skills necessary to become an effective manager, while the Leadership Track is designed to develop future leaders within the organization. To date, 53 supervisors successfully completed the Program. The effectiveness of the Program is assessed in several ways. Both the workshops and overall program were evaluated. The results indicate MTP met the outlined objectives and is actively progressing toward the overall goals outlines above.

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Private Organization Accreditation

HeartShare assist individuals with developmental disabilities through education, day, residential and recreation programs, case management, and health services, and provides foster care/adoption services, counseling, after school and energy assistance programs, and programs for people with HIV/AIDS.


Judy Kay, LCSW

Volunteer Roles: Peer Reviewer; Team Leader

In administration for 22 of 24 years at Child Saving Institute, a COA-accredited not-for-profit child welfare agency in Omaha, Nebraska. Retired approximately two years ago, I moved to Tucson, Arizona, where I advocate for children's rights as a Court Appointed Special Advocate (CASA) volunteer to three young children.
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