HeartShare Human Services of New York, Brooklyn, NY

HeartShare’s Management Training Program

Abstract: HeartShare’s Performance & Quality Improvement plan and activities helped to identify the need for a management training program. Thus, for over a year, the agency designed an 18-month comprehensive, competency-based Management Training Program (MTP). The overall, long-term goal of the Management Training Program is to improve staff satisfaction and retention rates by improving the skills of our supervisors. The MTP is comprised of three tracks: Supervision and Management Skills (I), Communication Skills (II) and Leadership Skills (III). The Supervision/Management and Communication Tracks focus on basic skills necessary to become an effective manager, while the Leadership Track is designed to develop future leaders within the organization. To date, 53 supervisors successfully completed the Program. The effectiveness of the Program is assessed in several ways. Both the workshops and overall program were evaluated. The results indicate MTP met the outlined objectives and is actively progressing toward the overall goals outlines above.

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