COA's 2016 Conference served as a collaborative forum for leaders in the human services field to learn and be inspired through the sharing of wisdom, insights, struggles, and successes.

In 3 action-packed days we heard from topnotch presenters, met with hundreds of colleagues who share our challenges, and explored the magic of New York City in the summertime.

"What a treat to partake in so many wonderful workshops and so much valuable knowledge in one place. It was also a pleasure to have the unique opportunity to visit the Waldorf-Astoria before it undergoes its renovations over the next few years."

Aaronell Matta
Community Counseling Center

"On behalf of Lethbridge Family Services, please accept our heartiest congratulations and thanks to you for the exhilarating 2016 COA Conference: The Power of Collaboration. The conference was absolutely superb!"

Sandra Mintz
Lethbridge Family Services

Want More?

Revisit our amazing speakers, download materials for each of our 50 incredible workshops, peruse the agenda, celebrate our award winners, and catch yourself in a photo or two.

Or, view the conference brochure and be sure to connect with us on Facebook, Twitter, and LinkedIn.

Speakers

Piper Kerman, Keynote Speaker

Bestselling Author, Memoirist, Prison Reform Activist

Piper Kerman's best-selling memoir Orange is the New Black: My Year in a Women's Prison chronicles what the author calls her "crucible experience" — the 13 months she spent in the Federal Correctional Institution in Danbury, Connecticut. A brief involvement with drug trafficking while she was in her early twenties sent Kerman to prison ten years later on money laundering charges. In her compelling, moving, and often hilarious book, she explores the experience of incarceration and the intersection of her life with the lives of the women she met while in prison: their friendships and families, mental illnesses and substance abuse issues, cliques and codes of behavior. What has stuck with her the most from her experience, Kerman says, is the power of women's communities, "the incredible ability of women to step up for each other, and to be resilient and to share their resiliency with other people." The book also raises provocative questions about the state of criminal justice in America, and how incarceration affects the individual and communities throughout the nation.

"We have the biggest prison population in the world," Kerman says. "We have the biggest prison population in human history here in the United States... Our prison population has grown from 500,000 in 1980 to 2.4 million today. It's been massive growth. The fastest-growing segment of our criminal justice system and that prison population has been women. Female incarceration has risen by 800 percent in this country... I believe that we've reached a point in this country where most people are questioning whether we have made the best choices."

Awards

2015 Humanist Heroine Award, Harvard University

2014 Justice Trailblazer Award, John Jay College Center on Media, Crime & Justice

2014 Constitutional Commentary Award, The Constitution Project

Malika Saada Saar

Former Executive Director, Human Rights Project for Girls

Malika Saada Saar, co-founder and former Executive Director of the Human Rights Project for Girls (Rights4Girls), has dedicated her life to protecting and advocating for the human rights of women and girls. Previously, she worked as The Raben Group's Special Counsel on Human Rights.

In 2003, she co-founded the Rebecca Project for Human Rights, a policy and advocacy group that advocates for women and families. Saada Saar led the effort to shut down Craigslist sex ads that served as the leading site for the trafficking of children for sex, ended the federal practice of shackling pregnant mothers behind bars in U.S. prisons during childbirth, and successfully advocated for millions in federal funding for treatment services for at-risk families. She also created Crossing the River, a written and spoken word project for mothers in recovery from substance abuse. Newsweek and the Daily Beast have named Saada Saar as one of "150 Women Who Shake the World."

Awards

2015 Al Filipov Peace and Justice Award, Al Filipov Peace and Justice Forum

2011 William Rogers Award, Brown University

2011 Robert F. Drinan Award for Public Service, Georgetown Law Center

Ami Dar

Founder and Executive Director, Idealist

Built in 1996 with $3,500, Idealist.org has become one of the most popular nonprofit resources on the web. The site attracts millions of visitors every month and includes volunteer, job, and internship listings provided by 115,000 organizations around the world.

Ami was born in Jerusalem, grew up in Peru and in Mexico, and lives in New York. From an early age he became acutely aware that we, as humans, can be doing much more to make the world better. The misery and destruction he saw in Lebanon during his mandatory service in the Israeli army, combined with the extreme poverty he witnessed growing up in Latin America, influenced his vision and eventually led to the creation of Idealist.org.

In 1985, Dar's vision became clear to him: he would build a network that would make it easier for people everywhere to connect and act on any issue that concerned them, large or small, local or global, using modern technology (phones, PCs, and fax machines back then). Dar was 24 at the time. After working as a waiter, translator, and marketing manager for a software company in Israel, he relocated to NYC. Finally, in 1993, Dar saw the Web for the first time. Idealist flowed directly from that.

Ami became an Ashoka Fellow in 2004, and is a Board Chair Emeritus of NTEN - the Nonprofit Technology Enterprise Network. He was awarded the Stern Family Foundation's Public Interest Pioneer grant in 2000 & 2001, and was named one of the 50 most influential people in the nonprofit world by Nonprofit Times in 2002, 2003, and 2004.

Workshops

50 Workshops in 2 Days

We almost doubled the number of workshops since our 2012 conference and attendees were thrilled. Revisit our workshop tracks and access the presentation materials below.

Collaboration: The New Normal

Managing Performance Improvement and Demonstrating Outcomes and Social Impact

Enhancing Organizational Capacity

Promoting Best Practice and Innovative Approaches to Service Delivery

The Accreditation Process

Piper Kerman: Supporting Incarcerated Individuals and their Families

Malika Saada Saar: Human Trafficking

Collaboration: The New Normal

In today's challenging environment, organizations are doing more with less and leveraging partnerships better than ever before. The following workshops share strategies for building strategic relationships and effective collaborations.

Developing Tomorrow's Leaders Today (A1)

This session will share the story of The Training Collaborative and highlight the incredible benefits of partnerships in developing Frontline Supervisors for Direct Support Professionals, building Core Competencies, promoting best practices, and preparing the next generation of leaders.

An Ideal Marriage: Human Services & Technology (A2)

Change is inevitable, but progress is not. The utilization of technology is one change that agencies control. This workshop will discuss how Cornerstones of Care and Netsmart Technologies are breaking away from tradition to drive progress and benefit the Health and Human Services sector.

A System Response to Address the Needs of the Crossover Youth Population (B1)

This workshop will detail successful systems collaboration to address youth who crossover between the child welfare and juvenile justice systems. San Diego County (California) will describe its experience with collaboration between child welfare agencies and legal advocates. Prince George's County (Maryland) will outline implementation of a "Crossover Youth Practice Model" that has improved collaboration among the Family/Juvenile Court, MD Department of Juvenile Services, and Prince George's County Department of Social Services.

It Takes More Than a Village: Partnerships Across the Miles (C1)

Learn how Iowa's Domestic Violence training network evolved from two to a baker's dozen of passionate, dedicated state and nonprofit professionals across varying fields to provide training and resources to hundreds of staff annually. Participants will gain strategies for engaging valuable partners to help improve systems that support program staff, organizations, families, and communities.

Practice to Research: Shifting the Paradigm to Partner with Local Universities (D1)

This session will demonstrate how agencies can generate appealing study topics for their research partners and shift to an equal and collaborative partnership with traditional research entities. Case studies will illustrate two agencies' paradigm shift and how research was derived from their practices.

Building Bridges: Collaboration of Child Welfare and Mental Health (E1)

This is a practical, step-by-step presentation on how child welfare and community mental health systems can work together to provide services to children. Participants will learn how one agency built two child welfare/community mental health partnerships that improved services to the children in their care.

Managing Performance Improvement and Demonstrating Outcomes and Social Impact

Using data to identify areas of needed improvement and implement improvement plans supports the achievement of meeting program objectives and positive client outcomes. The following workshops describe best practices in designing and implementing performance and quality improvement systems.

Those "Other" Outcomes: Identifying, Measuring, Evaluating and Using Administration and Management Outcomes to Meet COA's PQI Standards (A3)

Organizations seeking accreditation for the first time may find COA's Performance and Quality Improvement (PQI) requirements for administration and management outcomes challenging. This workshop will focus on "non-program" outcomes that will demonstrate organization-wide PQI initiatives and will establish evidence for successful COA accreditation.

Developing and Integrating an Effective Quality and Performance Management System (A4)

This workshop will outline the performance management and continuous quality improvement principles that informed the development of Father Flanagan's Boys Town's national strategy. The Plan-Do-Check-Act (PDCA) methodology is used to measure continuous improvement. Participants will be provided with a framework to take concrete actions to improve quality.

The Commitments of High-Impact Organizations: A Catalyst for Meaningful Change (B2)

Participants will join the presenters one year into an 18-month co-learning project. Attendees will learn about the Commitments framework and assessment and its application, including how to use the Commitments' tools and resources to engage staff in setting organizational priorities, aligning outcomes, and shifting organizational culture to improve upon needed impacts.

How Do I PQI? A Guide for Newbies (B3)

Building a solid foundation for performance and quality improvement (PQI) is a critical aspect of achieving and maintaining COA accreditation. Organizations with a diverse staff and service footprint that are establishing a PQI program can apply the tested methods that will be addressed at this workshop to raise the staff's level of understanding, buy-in, and application of PQI concepts.

Performance Improvement through Results-Based Accountability (B4)

Discover how one agency is using the Results-Based Accountability framework to manage performance improvement and demonstrate outcomes and social impact. The presentation will address how the Connecticut General Assembly adopted this framework, and how a COA accredited agency responded through its continuous quality improvement processes.

Total Alignment: Utilizing Gazelles Business Model as a Quality Improvement Tool (C2)

Leaders from United Methodist Family Services (UMFS) will discuss how they adapted a strategic execution model from the business world to enhance their ability to reach their desired social impact. Participants will learn how adopting the Gazelles model achieved shared ownership, transparency, and accountability for the organization's strategic and quality goals.

Building the Foundation for Successful Program Evaluation (C3)

During this session, participants will gain tools for how to structure a collaborative process across multi-levels of staff to define programs and identify outcomes. Participants will learn how to translate the results of this process into a document that can be used on an ongoing basis to inform program planning and decision-making.

Beyond the Logic Model: Implementing Data Collection and Reporting Protocols for Your Organization (C4)

This workshop will address the progression from finalizing a logic model to implementing data collection and reporting protocols. Presenters will share two examples of program evaluation plans currently implemented at Children's Institute, Inc. — one for a clinical mental health program and one for a community-based family support program.

PQI + IT = Organizational Transformation (D2)

The strategic integration of performance and quality improvement and technology management both spurs and sustains initiatives that drive capacity expansion. Pendleton Place, an agency that transformed from a declining single residential facility to a thriving multi-service, family-focused organization, will share how it used this approach to support their organizational infrastructure, and how other human services organizations can make similar changes.

High Quality Outcomes = High Quality Client Care (D3)

Homefull's approach to quality improvement is based on clients' needs, using data to inform practice and measure results, and fact-based decisions. This presentation will outline methods to develop and implement a PQI plan, which will aid in identifying opportunities for improvement in management, clinical care, and support services.

AmericaServes: Designing, Implementing, and Evaluating a Collective Impact Approach to Serving Service Members, Veterans, and Military Families (D4)

Fragmented service delivery among veteran-serving organizations often leads to poor outcomes for service members, veterans, and military families. AmericaServes takes a collective impact approach to addressing this persistent problem. Presenters will discuss collective impact, the application of this paradigm to AmericaServes, and the approach to evaluating the AmericaServes pilot site.

Program Evaluation 101 (E2)

This workshop provides a framework for developing a program evaluation system that supports an organization's implementation of COA's Performance and Quality Improvement (PQI) Standards. Use of the logic model, relating program design to outcome development, and presenting data in a way that is effective and efficient will be presented.

Systemic Improvement: How Collaboration and Trial Advocacy Can Impact Policy Outcomes and Accountability (E3)

This presentation will examine the phenomena of broken adoptions: children adopted out of the foster care system who have not found true permanency. This workshop will frame the dialogue, chart the troubling frequency of this problem, review progress through institutional collaboration, and propose solutions.

Enhancing Organizational Capacity

Strong administration and management practices increase an organization's ability to deliver services more efficiently and effectively. The following workshops explore vital concepts and skills to improve organizational capacity and sustainability.

We are Alike/We are Different: Diversity on Nonprofit Boards (A5)

In order to remain relevant, effective, and grounded in the needs of increasingly diverse communities, boards must become and remain inclusive. Unfortunately, it's more easily said than done, as many boards have found. This workshop will provide insights for developing concrete strategies toward a board with rich and diverse composition.

Top 10 Risks Facing Nonprofits (A6)

Most nonprofit leaders are well aware that the organizations they serve must embrace risk to make a positive difference in our world. Yet too often, nonprofit risk management programs are too narrowly focused on operational issues and miss the big-picture dangers that leave a mission in peril. This entertaining and thought-provoking workshop forecasts 10 risks most likely to threaten your nonprofit's success in 2016. Learn practical tips to help your nonprofit steer clear of legal liability and other mission-draining consequences of misunderstood or overlooked risks.

Employee Engagement: Critical to Your Mission (B5)

Employee engagement is a top priority for HR managers and for good reasons: employees engaged in their work are more likely to be motivated, to remain committed to their employer, and to stay focused on achieving organizational goals. The presenter will discuss strategies for engaging and motivating staff and will provide guidance on how to effectively respond to staff conflict situations.

Internal Controls - The Key to Quality Fiscal Management (B6)

Does the thought of having an audit of your financial statements fill you with dread? When your financial advisors start talking do your eyes glaze over? This session will demystify the audit process and give participants practical strategies to improve their organization's internal controls and, in the process, streamline their financial statement audit.

Reduce Risk through Prevention Strategies (C5)

Discover how one agency's Risk Prevention Management Committee has enhanced its risk management initiatives. Learn how to identify and mentor leaders and effectively use risk management tools, including incident review systems, risk follow-up plans/charts, and training. Participants will receive material on self/family disaster preparedness.

Succession Planning: An Integrated Approach to Workforce Planning and Development (C6)

How well does your organization anticipate its future workforce needs and assess the capabilities of existing staff to meet those needs? This session will provide an approach, complete with tools and templates, for how to incorporate succession planning and workforce development into the annual calendar to identify training needs and increase retention of key staff.

Money, Money, Money... (D5)

Managers in social service organizations are asked to manage limited financial resources and produce optimum results, often without formal training or understanding how financial management practices can be used to support outcomes and the organization's mission. This workshop will provide participants with information to increase their understanding of how the organization's mission and service delivery to clients can be strengthened by understanding basic financial management principles such as unit cost analysis and reading financial reports.

So You Want to be a Coach? (D6)

In this session, the Northern California Training Academy will share their journey towards developing effective coaches by identifying critical competencies and coaching models, exploring the benefits and challenges of supervisors being the coach, and demonstrating how to successfully train coaches. Participants will be provided with tools and coaching resources.

There's an App for That: How Mobile and Web-based Technologies are Transforming Service Delivery (E4)

Technology is evolving at a rapid pace and transforming the behavioral health landscape. This workshop will bring together thought leaders from Lantern and myStrength to discuss how technology is being used to expand services and promote positive outcomes. Participants will not only learn about current and emerging mobile and web-based technologies, but also become familiar with the benefits and risks associated with technology-based service delivery.

Identifying and Implementing Effective Risk Management Strategies (E5)

Strategically implementing a risk management program is essential in minimizing or eliminating events that contribute to losses. As such, organizations need to employ a systematic approach to risk management tied to their mission, with a focus on quality. This session will highlight strategies and techniques to identify, manage, and report on areas of risk such as human resources, governance, finance, and technology, as well as critical incident reporting.

Promoting Best Practice and Innovative Approaches to Service Delivery

Organizations face a variety of complex issues when providing services to communities with changing and diverse needs. The following workshops highlight best practices and innovative approaches to service delivery.

From Incarceration to Re-Integration: Creating Pathways to Successful Re-Entry (A7)

This session will discuss the importance of creating pathways to successful re-integration for the formerly incarcerated, with specific emphasis on rehabilitation programs that eliminate barriers to re-entry and create strategic partnerships. Panelists will share their models, methods of delivery, and services available to reduce recidivism.

Best Practices in Suicide Prevention (A8)

The National Suicide Prevention Lifeline, 1-800-273-TALK (8255), is a free and confidential service for those at risk of suicide. This presentation will focus on three areas of crisis center practice: use of the Lifeline Suicide Risk Assessment Standard, use of the Imminent Risk Policy, and Lifeline recommended follow-up practice.

Reunification... Tools for Success (A9)

This presentation will provide tangible approaches to assist families in overcoming barriers to reunification. Special emphasis will be placed on using a trauma-informed perspective for case management, addressing common biases, advocating for focused and time-limited service plans, improving the quality of visitation, and using mediation skills with teams.

Peer Support: A Foundational Component for Better Outcomes (B7)

Learn about Wisconsin's development of certified peer support specialists and their employment settings. Presenters will address the outcomes achieved by using peer support specialists in mental health and substance abuse treatment settings and identify strategies that provide employment opportunities for peer support specialists.

A Family-Focused Approach to Strengthening Immigrant Families (B8)

This presentation will provide an overview of the unique strengths and broad challenges immigrant families face in the United States. The presenter will focus on how the impact of family separation and trauma affects family dynamics, and will share lessons learned from the USCCB/MRS Family Reunification Program as a means of preventing family breakdown.

Kinship Traditions of Caring and Collaborating: A Model of Practice (B9)

This workshop presents an evidence-based model to strengthen kinship care. Participants will learn how to respond to the unique strengths and challenges of kinship caregiving families and how they can enhance the competencies of child welfare professionals and their advocates.

Trauma-Informed Community Practice: Strengthening Families and Breaking the Cycle of Intergenerational Incarceration (C7)

Children of Promise, NYC, a community-based organization in Bedford Stuyvesant, Brooklyn, will provide an overview of its innovative and unique programs specifically designed to meet the needs, interests, and concerns of children left behind by parents serving time in prison.

Health Care Reform & Integration in Maine (C8)

This presentation is intended to serve as a conversation-starter for behavioral health providers regarding health care reform and the integration of physical and behavioral health. Using the state of Maine's current integration framework, the presenters will discuss our particular context, perspective, and experience to date as a community behavioral health service provider.

Preserving Families Together (C9)

Family preservation programs are designed to support at-risk families with a goal of sustaining or reuniting the biological family. This workshop will describe current family preservation programs that have been created and implemented through creative collaboration between Adriel, Inc. and local Job and Family Services offices in Ohio.

Human Trafficking and Exploitation in the US: A Prevention Perspective (D7)

Human trafficking and exploitation is extremely complex and it is important that youth-serving professionals understand nuances, causal factors, and potential responses to this critical issue. This interactive presentation will review basic concepts from the lens of prevention, and will provide information on how to effectively reach and empower at-risk youth.

Trauma-Informed Care: The Talk & The Walk (D8)

Talking the trauma-informed talk and walking the trauma-informed walk are two very different things. This workshop will assist participants in understanding what it means for an organization to be trauma-informed. The presenters will share tools and tips to avoid the potholes that accompany taking on trauma-informed goals.

Reforming Child Welfare through Safety & Wellbeing (D9)

Missouri Children's Division (MCD) has boldly declared wellbeing the foundation of child welfare in Missouri and is comprehensively incorporating the Full Frame Initiative's (FFI) five Domains of Wellbeing across the agency. Participants will review the framework, explore its applications, and discuss the robust MCD/FFI partnership.

Engaging and Empowering Commercially Sexually Exploited Youth (E6)

This workshop is designed to equip providers with strategies for engaging and empowering commercially sexually exploited youth, specifically looking at initial engagement, on-going engagement, and reengagement. These engagement strategies are rooted in trauma-informed care, attachment theory, strength-based treatment, and the Stages of Change model. It is recommended that participants be familiar with or have experience working with commercially sexually exploited youth.

A Matter of Life and Death: Identifying and Responding to Potentially Suicidal Clients (E7)

Professionals are often faced with distressed and suicidal clients even when their mission is not related to mental health. Participants will learn about the research, rationale, and resources available to organizations to recognize and refer a suicidal client. This workshop will also review the updates made to COA's standards related to suicide prevention.

Fatherhood is a Community Game-Changer (E8)

This workshop will introduce an innovative, theoretically sound, evidence-informed model of practice to reduce risks to children by engaging fathers in their care and development. Participants will learn to identify and overcome individual and systemic barriers that prevent father-child engagement and strategies to create and/or replicate the program in their jurisdictions.

The Accreditation Process

COA accreditation signifies that an organization or program is effectively managing its resources and providing the best possible services to all of its stakeholders. The following workshops focus on different aspects of the COA accreditation process.

Behind the Scenes of a Site Visit (A10)

This panel discussion will give participants the opportunity to ask questions about how COA Site Visits work, from the site selection and schedule development to the exit meeting. This workshop will "pull back the curtain" and address questions concerning preparation and the actual Site Visit. Our panel is comprised of a diverse group of experienced volunteers that have expertise in all facets of the Site Visit process from the role of a Team Leader as well as serving as the coordinator for their organization's accreditation process.

Who's With Me? Engaging Staff in COA Accreditation (B10)

The accreditation process is most valuable when staff throughout the organization get involved. However, engaging staff isn't always easy. This workshop will explore how two organizations created fun, interactive events to promote the culture of COA and gain staff buy-in.

COA is Good PR (C10)

Promoting your achievement of COA accreditation is invaluable but... how do you do it? In this workshop, participants will become familiar with principles of public relations so that they can communicate their sound business practices and distinguish their organization as a thought leader and premier provider.

Managing the Accreditation Process: Easy as 1-2-3 (D10)

Coordinating the accreditation process takes a lot of planning, organization, and teamwork. This workshop will provide tools, tricks, and tips to assist staff charged with this important endeavor. Learn from your colleagues at COA accredited organizations about how they lead the pursuit of accreditation within their organization.

Behind the Scenes of a Site Visit (E9)

This panel discussion will give participants the opportunity to ask questions about how COA Site Visits work, from the site selection and schedule development to the exit meeting. This workshop will "pull back the curtain" and address questions concerning preparation and the actual Site Visit. Our panel is comprised of a diverse group of experienced volunteers that have expertise in all facets of the Site Visit process from the role of a Team Leader as well as serving as the coordinator for their organization's accreditation process.

A Preview of COA's Latest Initiatives (E10)

Want to know what is coming soon to COA? This workshop will give participants a preview of COA initiatives intended to make accreditation more accessible while heightening its value. Participants will learn about a variety of enhancements to the accreditation process and standards that will be unveiled in 2016 and 2017, including: MyCOA portal updates, rating indicators, business analytics data, and other helpful tools. Moreover, this is an opportunity for COA staff to hear from accredited and in-process organizations about how to improve the overall accreditation experience.

Piper Kerman: Supporting Incarcerated Individuals and their Families

Piper Kerman actively works to promote criminal justice reform, engaging audiences nationwide by sharing her experience of incarceration. To accompany her inspiring Keynote presentation at the 2016 COA Conference, the following workshops demonstrate the array of supports and services available to incarcerated individuals and their families.

From Incarceration to Re-Integration: Creating Pathways to Successful Re-Entry (A7)

This session will discuss the importance of creating pathways to successful re-integration for the formerly incarcerated, with specific emphasis on rehabilitation programs that eliminate barriers to re-entry and create strategic partnerships. Panelists will share their models, methods of delivery, and services available to reduce recidivism.

A System Response to Address the Needs of the Crossover Youth Population (B1)

This workshop details successful systems collaboration to address youth who crossover between the child welfare and juvenile justice systems. San Diego County (California) will describe its experience with collaboration between child welfare agencies and legal advocates. Prince George's County (Maryland) will outline implementation of a "Crossover Youth Practice Model" that has improved collaboration among the Family/Juvenile Court, MD Department of Juvenile Services, and Prince George's County Department of Social Services.

Trauma-Informed Community Practice: Strengthening Families and Breaking the Cycle of Intergenerational Incarceration (C7)

Children of Promise, NYC, a community-based organization in Bedford Stuyvesant, Brooklyn, will provide an overview of its innovative and unique programs specifically designed to meet the needs, interests, and concerns of children left behind by parents serving time in prison.

Malika Saada Saar: Human Trafficking

Malika Saada Saar has dedicated her life to protecting and advocating for the human rights of women and girls. To accompany her powerful message at the 2016 COA Conference, the following workshops provide education and prevention strategies related to human trafficking and the sexual exploitation of children and youth.

Human Trafficking and Exploitation in the US: A Prevention Perspective (D7)

Human trafficking and exploitation is extremely complex and it is important that youth-serving professionals understand nuances, causal factors, and potential responses to this critical issue. This interactive presentation will review basic concepts from the lens of prevention, and will provide information on how to effectively reach and empower at-risk youth.

Engaging and Empowering Commercially Sexually Exploited Youth (E6)

This workshop is designed to equip providers with strategies for engaging and empowering commercially sexually exploited youth, specifically looking at initial engagement, on-going engagement, and reengagement. These engagement strategies are rooted in trauma-informed care, attachment theory, strength-based treatment, and the Stages of Change model. It is recommended that participants be familiar with or have experience working with commercially sexually exploited youth.

Agenda

Pre-Conference Events

Friday, 7/15

Intensive Accreditation Training (IAT) and Initial Peer Reviewer Training (day 1 of 2)

Saturday, 7/16

Intensive Accreditation Training (IAT) and Initial Peer Reviewer Training (day 2 of 2) / Performance and Quality Improvement (PQI) Training

Sunday, 7/17

Special Program for Volunteers / Opening Reception

Conference Events

Sunday, 7/17

Opening Reception

Monday, 7/18

Breakfast with Exhibitors / Welcome Address and Awards / Workshops A / Workshops B / Keynote Lunch with Piper Kerman / Break, Book Signing & Special Interest Session / Workshops C

Tuesday, 7/19

Breakfast with Exhibitors / Plenary Session with Ami Dar / Workshops D / Break & Raffle / Workshops E / Closing Luncheon with Malika Saada Saar

Awards

Recognizing the Best

COA was proud to present 3 awards during our welcome address on Monday, July 18th.

The Consuelo Foundation Peer Reviewer Award recognizes excellence in COA's volunteer on-site review teams. The Innovative Practices Award (IPA) and IPA Runner Up recognize forward-thinking practices in COA's accreditee community.

Mike Angstadt

Consuelo Foundation Peer Reviewer Award

In his 26 years of extraordinary commitment to key volunteer roles including Team Leader and Peer Reviewer, Mike Angstadt is an asset to COA. An invaluable mentor, Mike's impressive background and breadth of experience have been a reliable and powerful resource for new volunteers and staff. His facilitative and welcoming leadership style continues to motivate colleagues in recognizing the value of accreditation and its relationship to best practices and supporting positive outcomes for service recipients. Mike has presented at the COA conference previously and will be a panel member for workshop E9 on Tuesday.

Mike is the Executive Director of Twin Cedars Youth and Family Services, Inc. (TCYFS), a position he has held for over twenty years. Twin Cedars, a private nonprofit, offers a continuum of over twenty five services from prevention through residential treatment with programs in Columbus, LaGrange, and Macon, Georgia, as well as Auburn and Opelika, Alabama. He also established and served as Executive Director of the F.D. Roosevelt Outdoor Therapeutic Program for Georgia's then-Department of Human Resources. He holds both Bachelor's and Master's degrees in psychology from the State University of West Georgia. Mike serves on numerous boards including the Multi-Agency Alliance for Children (MAAC), Together Georgia, the Alabama Network of Child Advocacy Centers, Troup Family Connection Authority, and Georgia Youth Opportunities Initiative.

Catholic Charities Archdiocese of Washington

Innovative Practices Award (IPA) Winner

The Catholic Charities Health Care Network (CCHCN) connects low-income, uninsured residents of Washington, D.C. with specialty medical and dental care. Nurses triage incoming referrals and coordinate care with a network of pro bono specialists. The nurse-managed pro bono network for specialty care has many benefits: increased patient access through proper triage, increased quality of care through case management, and decreased overall health care costs. The CCHCN is able to provide patients with continuity of care and definitive diagnoses, which help the primary care providers treat complex issues in an outpatient setting.

In the CCHCN, the nurse reviews all incoming referrals for appropriateness and completeness of records and is able to prioritize cases based on urgency. For example, the nurse would quickly schedule a cardiology appointment for a patient recently hospitalized for a heart attack and make sure the cardiologist had access to the patient's most recent EKG, hospital discharge summary, imaging reports, and current medication list. A recent example is 'Vanessa,' who met with her primary care provider as a result of flank pain. She was referred through the CCHCN for kidney stones and a low red blood cell count. Vanessa was scheduled to see the urologist two weeks later and had a nephrectomy the following month. Coordinating quick appointments keeps patients out of the emergency department and prevents greater sequelae from occurring.

The CCHCN nurse also functions as a case manager. The nurse reviews reports from the specialist, communicates with the primary care clinic, and arranges for follow-ups in a timely manner. The case manager monitors all surgery cases and urgent or complex cases, where the patient needs service coordination. They also ensure that patients adhere to instructions, whether that consists of colonoscopy preparation or following a treatment regimen. The nurse case manager ensured that Vanessa had repeated blood work prior to surgery and that the surgeon reviewed the results. She also coordinated post-op visits to ensure treatment was completed.

Since changing to a nurse-managed model in 2012, the CCHCN has implemented patient triaging, improved communication between the primary care provider and specialist, and managed complex medical and dental cases. While the number of patients served is roughly the same, the number of referrals received and appointments made increased by 45% and 74%, respectively, from 2012 to 2015.

St. Joseph's Villa

Innovative Practices Award (IPA) Runner Up

St. Joseph's Villa provides innovative mental health supports to keep families intact. In 2012, the Villa opened a six-bed Crisis Stabilization Unit for children ages 5 to 17 in need of temporary out-of-home placement due to a mental health crisis. The facility is the first of its kind in Virginia. Hospitalization for mental illness can be associated with a sense of shame. For that reason, the Crisis Stabilization Unit is designed with the sole purpose of engaging children and their families to find what truly helps them in the midst of crisis.

Photos

Ah, the Memories...

The conference is gone but not forgotten. COA cherished the opportunity to connect and reconnect with colleagues, friends, and collaborators.

Take a little journey with the slideshows below and view more photos from COACon16 on COA's Facebook page.

Many thanks to our videographer, Joél Mejia, and our photographer, JD Urban.

Sponsors / Exhibitors

Thank You!

A special thank you to our sponsors and exhibitors!

Sponsors

Exhibitors